With Redi Carpet I was the primary decision maker for all IT related personnel, services, and technology; responsible for budget control and vendor management. I lead a small team of highly motivated technical individuals to build, support, and maintain a diverse system and network environment.• Accountable for supporting a customer base of 500 employees across 32 separate branches spread throughout the contiguous United States• Expertise with the following technologies and platforms: Microsoft Azure (IaaS, SaaS), Active Directory (ADDS, ADCS, ADFS), Office 365, Windows Server 2003/2008/2012r2/2016, Windows services (DHCP, DNS, Group Policy, RDS, print services, file sharing, WSUS, IPAM, backups, licensing management), Veaam backups, PRTG network monitoring, Linux (RHEL 5, CentOS 6.x and 7.x, Ubuntu, SAMBA, CUPS), GoDaddy VPS (cPanel), OfficeSuite VoIP PBX, TeamViewer, CSI ERP• Vendor Management: Windstream (managed SDWAN), MicroAge (hardware and Microsoft Partner), Granite (low voltage cabling), among many others

I led a team of more than thirty highly motivated and successful front-line support technicians and shift leads in a 24x7 environment, and located across two continents. I enabled my team to provide world class service to a customer base that ranges from small shops to Fortune 500 companies and well known brand names. At Alert Logic we supported an industry setting, cutting edge, cloud security product and service suite (SaaS).During my tenure as the Customer Care Operations Manager for Alert Logic I have accomplished the following initiatives: - Moved my Customer Care team from limited support hours to a 24/7 follow-the-sun business model - Successfully recruited, hired, trained, and now manage a remote support team located in Cardiff, Wales - Have promoted eight individuals from level 1 support desk technicians to escalation resolver teams or to leadership positions - Spearheaded the company support initiative of a massive CRM change. I was the defacto Project Manager for implementing training and UAT for all support groups - Rebuilt my divisions reporting metrics and KPIs - Developed departmental SOPs that have been adopted by other support groups - Assisted in the development of our new Escalations Manager department and assisted in the recruiting and training of our new Escalation Managers

Monitored and troubleshooted Windows and Unix-based servers, networking equipment, hosting environment (IIS and Apache, Plesk and HSphere), and mail systems (Exchange, sendmail, and postfix).

I was blessed to be able to switch my career path. I received my AAS in Networking Technologies during this period, thus moving from Retail Management to Information Technology.

Responsible for building and motivating a high performance sales team of ten plus individualsAccountable for maintaining a customer base of 5500, soliciting an average of 250 new accounts monthly, and generating $250,000 a month in revenuesOpened and managed six different locations and received numerous awards and recognitionRegional Manager Training Participant, market trainer, and new hire on-boarding trainerUtilized SharePoint, SAP, Taleo, ELMS, Outlook, MS Office

Aarons Sales and Lease Ownership | Houston, TX Responsible for recruiting, hiring, training, and leading all store level associatesAccountable for internal operations along with generating inside sales and outside marketing campaignsResponsible for inside and outside collections of lease payments and/or merchandiseAccountable for interpreting monthly P & L statements for the purpose of controlling expenses and increasing revenue base.

Test, inspect, assemble, disassemble, maintain, account, inventory, records keeping, and performed corrosion control on multi-million dollar missile systemsLearned the benefits of teamwork, integrity, self-confidence, dedication, perseverance, and attention to detail, quality assurance, customer service, discrimination prevention, and supervisory skillsTrained to do the job fast, efficient, and correctly the first time under high levels of stress.Discharge Type: “Honorable”.