Patrick Moss Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, United Kingdom

Newcastle Under Lyme

Provided technical training and support to over 50 retail outlets.Conducted in store demonstrations on laptop prior to go-live dateBuilt up strong relationships, before, during and after visits. Promoted feedback.Worked nationwide and travelled extensivelyProject delivered on time and to operational standards.

Responsibility for sales targets, sales and product coaching, financial compliance and customer service for 34 Post Offices. -Moved an under performing area 36 places up the national league table within 6 months. -Achieved over 9000 customer referrals on Car and Home Insurance in the last period of the year.Worked on successful development projects with major players such as the Co-Op, Tesco and McColls.

Deliver classroom, on-site, ad hoc and Intervention Training to new and existing staff. Remotely Line Manage a team of 8 Field Advisors, initiating development, setting achievable objectives, ensuring regular 1 to 1’s and Work Time Learning sessions. Maintain regular and effective communication, confirming that team standards are being adhered to. Lead and attend team meetings, deal with administration, H & S, T&S claims and take on projects. Worked on projects with WHS, Martins and Co-Op.

Deliver training to new Sub Postmasters on site throughout the country. This involvedimparting transaction knowledge, selling skills, and procedures. Deliver Classroom CounterSkills Training to new entrants, placing a large emphasis on coaching skills to bring out

Education record

Qualifications: PTLLS - Preparing to teach in the Lifelong Learning Sector A1 (TAQA) Level 3 Assessor in vocational achievement

Education record