- Overseeing the full spectrum of HR responsibilities, including recruitment, onboarding, employeetraining, development programs, and performance management.- Cultivate and sustain positive, productive relationships with clients by providing exceptionalservice, addressing their needs promptly, and ensuring ongoing satisfaction and engagementthrough regular communication and support.-Foster and promote the company’s culture among staff to inspire peak performance and highmorale. This involves actively communicating the organization's values, recognizingachievements, providing support and resources, and creating an inclusive and motivating workenvironment.- Ensure all office operations are conducted efficiently and effectively to maintain high-qualityservice delivery to clients. This includes implementing best practices, monitoring performancestandards, optimizing workflow processes, and fostering a culture of excellence andaccountability among staff.- Develop, implement, and review operational policies and procedures.

- Engage daily with Clients to cultivate mutually beneficial and profitable relationships, ensuringaligned interests and fostering long-term collaboration and success.- Address client complaints promptly and effectively, ensuring thorough follow-up to guaranteesatisfaction and resolution.- Understand customer needs and formulate strategic plans to meet and exceed their expectations.- Administer and oversee all HR activities for the organization, including recruitment, placement,promotions, performance management, job classification reviews, training needs analysis,employee engagement, and disciplinary hearings.- To manage the entire company’s database.- Oversee recruitment processes through the company website, social media platforms, and variousjob portals.- Setting up and conducting pre-interviews, personality profile and reference checks for the Clients.Facilitating internal staff trainings.- Building a professional Client-Candidate relationship.- Ensuring legal compliance by monitoring and implementing applicable HR requirementsaccording to Labour Law.

- Managing the stock system.- Stock tacking and record management.- Recruiting and managing store staff.- Managing day to day store operations.- Responding to customer complaints and concerns in a professional manner.- Ensuring store compliance with health and safety regulations.

- Updating of all employees information and details in their personal files.- Assist in short listing of the candidates for the interviews.- To manage all employees information such leaves and updating all the required information intothe database.- Filing of employees and all HR related documents.- Preparing, managing and updating the HR Master Database which comprises of all employeesconfidential information.- Assist in performance management.- Assist in recruitment processes.