Patrick Mugabe Email & Phone Number

Kigali, Kigali City, RW

Kigali City, Rwanda

As the Business Solutions and Pre Sales Manager I am responsible for the planning, execution, monitoring and closure of designated projects within Airtel Enterprise Business Unit. I interact with our Partners very extensively to coordinate the implementation of all technical projects which aims to fulfill our corporate customers needs. The essence of my.

Kigali, Rwanda

• Bank of Kigali is the largest bank in Rwanda with 70+ branches around the whole country, more than 25 standalone ATM outlets and thousands of POS machines. All of these resources are connected to the HQ using VPN.
• Development and implementation of service plans to ensure customer satisfaction.
• Monitoring the network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Provision of inputs for the development of an IT disaster recovery program and a business continuity plan to ensure business operations resume faster in the event of a disaster.
• Development of strategies and policies on network management to enhance responsiveness to the changing business needs.
• Advising the business on technology and set up system design and development to enhance business performance.

Kigali, Rwanda

• While at BSC ltd, As the first point of contact to the customers on the escalation matrix my responsibilities was to:
• Establish and monitor key service indicators, ensuring customer requirements are met.
• Ensure that all raised tickets by customers are properly solved as quick as possible and thenconfirm the customer satisfaction.
• Work with internal and external groups to ensure customer issues are resolved within the agreed period provided in the SLA.
• Manage and coordinate the NOC team (>10 engineers) to perform alarm handling, performance monitoring and 1st level support when customers complain.
• Provide leadership and direction on technical projects or project tasks, ensuring follow through from beginning to end.

Kigali, Rwanda

As a member of the Air Control Center Engineerinr, our unit was in charge of:-Ensuring maximum availability and performance of air navigation services,-Managing and maintain the ACC monitoring systems( AIRCON 2100, VCCS, AMHS, Radar, etc.) and any other ANS facilities.-Provisioning of ACC network services on core ACC equipment,-System administration such.

Huye, Rwand

I was in charge of:-Carry out network administration and troubleshooting to ensure WAN and LAN are operating efficiently at all times at the university- Continually improve the network by monitoring and evaluating network performance issues including availability, utilization, throughput and latency -Planning and executing the selection, installation.

Executive Mba, Business, Management, Marketing, And Cryptocurrency

Activities and Societies: Jogging, Reading and NetworkingI'm looking to network with people into finthech, crypto fields and entrepreneurs.

Bachelor'S Degree, Computer Science

High School Diploma, Industrial Engineering

Activities and Societies: Football and Swimming