♦ Work with the Executive Director to develop and improve recruiting process, metrics, and procedures, in addition to the design, development, and execution of recruitment-related projects ♦ Serve as the eHire subject matter expert, ensuring recruitment coordinators are equipped to train hiring managers in the protocols and procedures Gather all information and signoffs required for proper processing of requests to post for, hire, and promote candidates.♦ Oversee the administration of Civil Service Hiring pools ensuring all civil service rules and regulations have been adhered to.♦ Oversee the applicant tracking system to capture candidate information and track outcomes♦ Prepare comprehensive status reports to management on actions, utilization of civil service titles, and positions that have been filled/not filled.♦ Ensure standard operating procedures are followed in the processing of new hires and exits. Support staff in the review of required documentation.♦ Prepare comprehensive status reports to management, identifying trends and areas for improvement.♦ Review weekly, monthly, and quarterly reports to ensure personnel actions are accurately entered into NYCAPS for agency staff in compliance with Citywide requirements and SBS policies.♦ Serve as the Subject Matter Expert regarding compliance with NYS Civil Service Law and regulations. Stays abreast of the most recent guidelines and procedures outlined by the Department of Citywide Administrative Services (DCAS) and advises management of changes.♦ Oversee the processing of civil service actions such as civil service appointments and DP72 requests, including handling escalation from staff, liaising with the appropriate agency and oversight counterparts as needed, and approving DP 72 requests in NYCAPS. ♦ Perform detailed analysis of civil service lists and agency certifications and use findings to create reports for management.

• Working closely with Talent Management Manager, to help recruit, develop, implement the personnel team for Cyber Command (NYC3) for standard Human Resource region, Timekeeping, Payroll, Labor Relations, Leaves and Employee benefits, Performance Evaluation and Training, Equal Employment Opportunity, Talent Acquisition, Investigations, Personnel Service (P.S.) Budget Recruitment and Retention.• Monitor the Bureaus budgeted headcount, organizational charts and vacancies; identify best titles to use for vacancies, review postings, interview questions; and keep track on new hires, separations, leaves of absence and retirements. Knowledge of labor law requirements, benefits, and the civil service environment.• Works closely with DOITT EEO office and related citywide EEO personnel by providing staff and managers with support across all compliance and non-compliance related diversity, inclusion and EEO related talent initiatives, including quarterly EEO reporting and trainings• Communicate with all stakeholders, HR, PS Budget and division’s senior staff during meetings and other fact-finding sessions to secure information and explore options needed for optimal operational efficiency, expediting actions where possible.• In collaboration, identify, analyze, assess, and review the impact of existing and/or new policies and practices to tower operations to ensure adherence and uniform implementation.• Meet with the Deputy Chief Information Security Officers (CISO) to determine, analyze and recommend approaches to effectively staff program areas to meet their operational needs• Secures budgetary and headcount authorization of all proposed human resources actions prior to approving the expenditures. • Work with the Talent Management manager to reconcile data and to develop metrics for reporting as needed and providing regular updates and detailed information to senior staff.

• Working closely with Office of Information Technology (OIT); Office of Personnel Services, various agency stakeholders and City Systems to ensure position management in NYCAPS is accurate and current.• Working closely with Office of Information Technology (OIT); Office of Personnel Services, various agency stakeholders and City Systems to ensure organization charts for the newly purchased software Organizational Chart Now are accurate and current.• Tracking and generating reports for all PARs (i.e., Promotions, Salary Adjustments, new hires) submitted by divisions to Office of Personnel Service (OPS).• Working closely with various units within OPS to develop and monitor key recruitment metrics (e.g., staff turnover/retention rates, recruitment yields, resumes received, interview conducted, number of new hires, etc.) and compliance metrics using systems such as, but not limited to, NYCAPS; CHRMS; PMS and other internal systems.• Training all stakeholders in SARC SharePoint 2.1.• Training all stakeholders in Organizational Chart Now System.• Training all stakeholders in E-hire-NYCAPS’ new functionality on Position Management.• Support HR initiatives (e.g. workforce planning, succession planning, and diversity/EEO) by consolidating data; performing in-depth analyses and interpretation/evaluations as well as summarize results and key trends; update materials; prepare reports and presentations. Exhibit a solid understanding of the ACS business strategy (e.g., current and future workforce requirements, etc.) to promote best practices; ensure analyses are well-grounded and reflect business needs and opportunities.

• Coordinate with program areas liaisons to submit and receive of all Personnel Actions Request (PARS).• Responsible for the supervision of three PAR processors in the PAR unit. • Serve as the agency’s PAR Liaison for oversight agencies. • Research, troubleshoot and assist the PAR Manager and Agency division Liaisons/personnel representatives to process, implement and monitor of all Personnel Actions Requests in NYCAPS/E-Hire Workflow and the PAR Access Database.• Review and ensure accuracy of all required titles, salaries, justifications, qualifications and proper coding and informs supervisor of discrepancy.• Prepare, verify, submit actions via NYCAPS/E-Hire and follow up on all PARS submitted for oversight approvals• Provide technical assistance to other managers in the use of personnel systems (e.g. NYCAPS, PRISE, PMS) to track data related personnel actions.• Perform difficult, time-driven and highly confidential work and work closely with other stakeholders both within and outside of the agency to implement personnel actions to correlate with policy implications throughout the ACS.• Generate reports and metrics using NYCAPS; CHRMS; PMS, PAR Database, etc.• Work closely with program managers to properly classify positions for job vacancies.• Work closely with the program liaisons to prepare and post Job Vacancy Notices (JVNs).• Utilize title specifications to review title classification requests and make accurate recommendations to program areas.• Identify appropriate advertisement sources that can generate targeted applicant pool for JVNs.• Review resumes and ensure that applicants meet the minimum requirements for a JVN.• Track, maintain and generate statistical reports on resume submission and applicant selection process.• Maintain ACS E-hire system and the JVN Status Report by collecting hiring data from program managers and various units within the Office of Personnel Services.

• Designated as a point-person to be in charge of the center during all emergency response protocol. In charge of critical tasks such as, daily reporting of center opening and the number of clients and staff on premises to HIV/AIDS Service Administration (HASA). • Responsible for planning, developing, and coordinating an administrative rotation program to station supervisors at the lobby for a quicker and smother transition of client request of the HIV/AIDS community. • Responsible for evaluating for quality, effectiveness and meeting of HIV/AIDS community needs such as perform assignment of referring clients to Credentialed Alcoholism and Substance Abuse Counselor (CASAC), Charity-based Organization (CBO).• Currently maintaining 273 caseload and performing initial assessments and recertification interviews to document mandated information, assess needs and level of assistances, while verifying that the consumer has presented all necessary documentation by annotating case record and making copies. Determine initial and continuing eligibility for HASA services by using automated computer systems such as: Welfare Management System (WMS), Paperless Office System (POS), on consumer demographics, and refers consumers to Eligibility Verification Review (EVR) and Automated Finger Imaging System. • Prepare regular and bottom-line budgets to determine amount of benefits when there is income in the household and when individuals in the household have income that must be used towards the assessment for food stamps. • Review pertinent consumer data from HASA databases and State Welfare Systems. Submit documentation, computer printouts, matches and files, to enter client’s specific information into systems and process clearances as they develop. Maintain computerized files.

• Fully responsible of proper and eloquent preparation of every client application by entering personal and professional information into the database system Welfare Management System (WMS).• Process Family Health Plus/ Medicaid cases such as the twenty-day, thirty-day, forty-five day, recertification, and child health plus cases to determine eligibility into Family Health Plus/ Medicaid programs. Using sub-programs in Welfare Management System such as Resource File Integration (RFI) to verify the accuracy of all information provided by client. • Overseeing, a telephone line and average a minimal of thirty cases to render a determination of a clients’ acceptance, closure, or rejection and data enter the decision onto Welfare Management System carefully and daily.• Establish and maintain procedures and practices to ensure contract compliance and documentation for every case submitted by a client, provider, etc.

• Stationed at Flushing Hospital Medical Center to identify uninsured clients’ needs then processed the application relevant to the client after the interview is concluded which includes Medicaid program, Hospital Payment Plan Program and Hospital Charity Care Program. Responsible for overall development, coordination and oversight of all applications delegated to my specific duties.• Efficient in data entering for all the following computer programs: ACCURINT program, PATCOM system, ONTARIO system, EDITS program, and EPACE program. • Managed two telephone lines by answering calls, forwarding calls and, dictating messages and responsible in utilizing educated skills for computer data entry, filing, etc. Supplied an in-depth research not available in the necessary resources but related to the principal client.• In Charge of the case distribution, client distribution, and Limited Power of Attorney cases (LPOA) for a core team of five.

• Working for a non-profit after-school program called the “Aces Club Program” which helps provide development of character, leadership and academic excellence through tennis life of Arthur Ashe. • Teaching the basic and fundamental skills of tennis to enhance the betterment of all participants in the grade level ranging from first grade to sixth grade. • Develop a weekly tennis curriculum implemented by the required United States Tennis Association (USTA) training manual along with personal experiences. • Ensure the safety and engagement of children in assigned activities• Facilitate purposeful activities that foster the development of new skills in children, while reinforcing skills/information previously taught• Assist in all activities needed for the orderly operation of the program, inclusive of: supervising children during snack/supper, facilitating dismissal, conducting field trips, hosting special events, etc.• Work with Group Leaders, engaging them in the lesson plan development process and modeling activity facilitation to help Group Leaders develop professionally and eventually to become Activity Specialists