Oversee and execute all inventory specific initiativesDeliver results and strategic direction by ensuring execution of day-to-day operationsWork with cross-divisional teams to build consensus on strategic objectives, goals, and operational plansEnsure the store is audit compliant and achieves acceptable scores Establish and implement operational policies, standards, and procedures for retail staff Ensure compliance with all safety and security policies and procedures within the retail store Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goalsAble to grasp and understand the processes of fulfillment and software programs: proficiency and experience in Microsoft Office and Excel, Google Suite, and METRCLead, motivate, inspire, and coach employees to create a patient-centric environment resulting in a memorable and positive patient experience, building patient retention, strong relationships, and brand awareness and loyaltyResponsible for performance management of all employees in partnership with Human ResourcesResponsible and accountable for store P&L and controllable expenses insofar as inventory is concernedSpearhead merchandising, operations, marketing, and execution of store and company standards

Managed a team of twenty guides and supervisors to operate one of the premier cannabis boutiques also functioning as an art gallery in West HollywoodPerson of contact for all brand and vendor communication regarding front of house engagement (incentives, sales programs, educations and in-store demonstrations)In-depth cannabis product understanding and expertiseExecuted and maintained sales goals and corporate metric expectationsFunctioned as human resources and scheduling for the front of house teamHandled and tracked store financialsSet and upheld standards for superior guest engagement and serviceCoordinated artist, purchaser and contractor needs in and around the businessHeld and ran weekly supervisor meetings and monthly staff meetingsDeveloped and edited standard operating procedures during the establishment and initial growth of the company and brandMaintained, organized and purchased all front of house supplies and inventory

Understood sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.Modeled guest service standards; delivering a fresh and full area during all opening hours, developing experts who share product knowledge with the guest.Assessed Food Service back of house, production areas, dining spaces, and merchandising spaces to ensure food safety and proper inventory levels.Validated and followed-up on experts’ progress against department checklists and routines.Lead team to uphold and maintain all Starbucks Brand Standards and production specifications.Fostered a productive relationship with the Starbucks District Manager, attended required in-store planning and business meetings and follow-up on key takeaways.Ensured proper execution on all food safety standards and cleaning routines.Ensured accurate in-stocks by placing store-initiated orders according to best practices.Followed proper perishable inventory management procedures to ensure an accurate recording of inventory.Made production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability.Evaluated and recommend candidates for open positions and develop a guest-centric team.Lead team onboarding and learning.Provided service and a shopping experience that meets the needs of the guest.Addressed store needs (emergency, regulatory visits, etc.)

• Served and maintained a full bar, with a particular focus on craft beer and craft cocktails• Co-created a craft cocktail menu, requiring an in-depth understanding of the nature of liquors, liqueurs, soft ingredients and their interactions• Acted as singular representative for the front of house, resolving customer grievances, cleaning and bussing the restaurant as necessary, answering multiple phone lines and imputing online orders from five separate delivery services while simultaneously serving the bar • With a limited staff, handled immense customer volume instigated by University of Houston athletic events, Houston Astros or Rockets games and other university events - fundraisers etc.• As bar manager, I increased average bar sales during my tenure from 10-12% to 20% of daily sales as well as managing and maintaining a bar team of 4 other bartenders and usually 1 bar back• Curated the product sold by the bar and the various ways and means of driving those sales (arranging events with local breweries, tweaking daily specials based on market research, and innovating sales strategies for the bar staff)

• Operated and managed the poolside food truck - stocked, prepared, and served a variety of American fare, beer and wine• Served and engaged professionally with club members poolside• Selected to tend bar for the golf course and private events

Personally engaged each patron for a greeting and thanks, in-house representative for the establishment, assisted customers in whatever manner required, routine establishment upkeep. I left the position in December to cement my academic climate as finals approached and direct my attentions purely to University-centered activities.

Meet with students one on one to broaden their knowledge of the academic writing process. Organize informal class meetings to do close readings and help students develop their personal political identity. I left this position simultaneously with my host position at BRC gastropub in an effort to focus my intentions academically.

Processed paperwork, made sales, made phone calls, fielded phone and email reservations, cooked meals, served meals, mowed grounds, edged grounds, washed and prepared kayaks for launching, delivered goods to other islands via boat, served as informal first mate on charter boat, small scale lobstering.

Managed Facebook, created and managed Twitter page, created, updated, and managed Google profile, repaired malfunctioning Internet routers, printers, and desktop computers, streamlined technology use, cost/functionality analysis for all new technology proposed to be introduced to the business.

Helped to organize and inventory press files; Moved set pieces; Helped to organize and inventory props, character shoes; Served odd job needs of Artistic Director and Office Head