Patrick Murdock Email & Phone Number

St. Louis, Mo, Us

Purchase, Ny, Us

Managed several enterprise wide initiatives focused on enhancing the value of internal Mastercard data through the creation of new reports, dashboards, forums, and knowledge bases as well as targeted data enhancements.Lead the process for identification of opportunities, secured stakeholder buy in across all seniority levels, formed the project teams, and provided the project management for each initiative. Project managed the creation and implementation of an enterprise customer revenue tool for all 30,000+ individual customer entities, including tags by region, segments, and managed accounts for standardized objective setting, and KPI reporting.Facilitated the rollout of a Product Penetration dashboard highlighting what product lines (300+) customers purchase, and allowing sales and operation teams to view different slices and compare customers to determine white space and inform account planning, and sales strategies.Created a single knowledge base for 1500 internal data users to facilitate sharing of information and best practices.Drove the alignment of business users to our technology teams to develop a new analytics technology vision and strategy as part of a technology 10 year plan refresh.Coordinated policy and data user teams to create a new governance council to provide oversight and enforce standardization and policy requirements for all internal data sets while also providing a forum to discuss and cascade new governance requirements as data privacy and governance evolves to meet changing business and regulatory needs.Communicated and presented status, obstacles, and key business wins to senior management across the enterprise as well as end users to drive usage of the improved tools, and assets.Collaborated with HR and internal teams to build out resources and career guides for internal data teams to improve retention and outline clear career paths.

Purchase, Ny, Us

Implemented and improved a new process for the integration of new end users from acquired entities, resulting in a defined, consistent, and repeatable workflow.Reduced time to completion of end user integration by 25%, from 12 months to 9 months.Increased end user satisfaction by more than 30%.Built and managed a team to conduct end user integration from discovery, to solutioning, to testing,and finally to deployment and implementation.Lead the successful integration of more than 2100 users, across four acquisitions in North America,Europe, and Asia Pacific.Project manage the creation of the functional teams’ solutions for integration across multiple teamsincluding legal, IT support, software engineering and development, sales, and product.Engage senior management ensuring visibility, and risk escalation for sponsorship and executivesupport.Facilitate connections between newly acquired users and their teams with their respectivecounterparts within Mastercard to foster knowledge transfers, and cultural exchange.Developed a continuous improvement approach for further process refinement while maintainingstakeholder buy in, regular status reports to affected teams and their management, and subsequenttraining and implementation.Restructured our software review process for M&A activities resulting in a 40% reduction in time tocompletion using automation, business process improvement, and adjusted resource allocations across teams.

Purchase, Ny, Us

Lead process improvement initiatives from requirements and process mapping, to improvement and change management, and steady state governance. Developed and implemented a risk management model and process for law firms to proactively identify and remediate risks reducing engagement level delays by 60%, increased policy adherence, and the identification and remediation of 50+ potential risks.Collaborate with the cross functional risk, legal, and compliance teams to document and refine the end to end risk management process resulting in a 30% increase in internal stakeholder satisfaction, and enhanced transparency of supply chain risks.Created, documented, and manage a program to assess and reduce risks for non-traditional third parties, including requirement gathering, process design and implementation, reporting, and governance.Captured and determined business requirements and liaise with the technical integration team for the roll out of a new risk management tool, in addition to providing end user support and training during the transition.Research and liaise with the internal data privacy teams to understand, translate, and train the risk analysts on existing, and new regulatory requirements and how they apply.Provide operational expertise and ongoing recommendations to generate actionable and immediate solutions for engagements across the product and legal teams. Perform onsite and comprehensive risk analysis and audits of suppliers.

Purchase, Ny, Us

Act as a Subject Matter Expert for sourcing and procurement software Coupa, SAP Ariba, and Oracle. Provide key insight into design, implementation, requirements, and improvements during the Coupa P2P deployment.Lead and present on behalf of senior management several Lean Six Sigma events to further enhance and improve existing and new processes.Conduct requirements gathering and refinement for projects and strategic sourcing initiatives.Facilitate cross functional collaboration between our third-party risk management, legal,compliance, and tax teams to adhere to necessary policies, and laws while maximizing value.Defined and continuously improving sourcing policies, procedures, strategies, and knowledge providing a coherent and consistent approach globally to internal and external stakeholders.Assist in managing a global sourcing team by providing expertise in consulting services and new product markets, training, guidance on contracting language and negotiation strategies.Source and contract for leading edge technologies to support new product rollouts.Manage and negotiate complex contracts for products, services, technology, and legal support.Perform market analysis, requirements validation, and strategy development in partnership with internal business units to enable spend management, and increase supplier performance.Collaborate with the category management team for consulting and legal services to implement new strategies resulting in standardized contracting, 20% cost reductions for new legal services, transparency in pricing, and enhanced performance.Author RFx initiatives to deliver on internal value, price, and quality needs.

Atlanta, Ga, Us

Created a logistics price forecast model to project diesel fuel pricing resulting in improved accuracy for the $120 million spend. Created and implemented a procedure, process flow, and SharePoint tool for capturing, reporting, and analyzing logistic rate data including Request For Proposals, Request for Quotations, Spot Rates, and system errors.Managed Logistics Transportation Management System on a day to day basis supporting an average of 16,000 loads per month including: rate management, administration of restrictions for lane optimization and analysis on carriers, lanes, capacities, and rates.Performed a cash flow analysis on supplier payment terms resulting in a 7% improvement in days payable across more than 2000 suppliers and compared contractual terms to actual payments, took corrective actions to resolve discrepancies resulting in the identification of $200,000.Improved supplier payments by analyzing 6000 suppliers, identified 1500 suppliers and converted them from check payment to Automated Clearing House system (ACH) payment.Created procedures, standard work instruction, and job aids; for logistics this included rate inputs, routing guide adjustments, carrier capacities; for the procurement department this included supplier delivery key process indicators, cash flow metrics, and employee on-boarding procedures.

Coventry, Gb

Welcomed international students, ensuring a smooth transition into University. Organized and hosted events and activities, liaised with local business to enable faster and seamless establishment of services. Lead a multicultural team with various nationalities and backgrounds to deliver high levels of service and care during International Orientation.

Oversaw the all-student meetings, including the passing of bylaws, endorsing governing ethics and approving contract negotiations. Administered and directed the budget of the Students’ Union including the appointment and oversight of managers for student operated commercial outlets as a member. Responsible for ensuring transparency of Council activities.

Effectively reconciled conflicts experienced by International students at the University. Organized informational seminars and specialized aid from local industry. Aided in the organization and day-to-day management of the Association.