Patrick Muriuki Email & Phone Number

Bothell, Wa, Us

Nairobi

Key contributions:Providing remote virtual cultural orientation training to refugees approved for resettlement tothe United States across Sub Saharan Africa through Cisco Jabber and Microsoft Teams and updating on START to reflect their participation in CO training.Running reports and filtering refugees eligible for CO training using Tableau, creating class lists, compartmentalizing them into adult, youth and children and assigning them to CO staff for in person or virtual training. Daily oversight of RSC Africa cultural orientation circuit rides throughout Sub Saharan Africa (solo CRs and leading groups), in accordance with US Refugee Admission Program (USRAP) guidelines and RSC Africa CO standard operating procedures.Actively overseeing all aspects of the implementation of CO circuit rides, including preparation for and implementation of training for diverse populations, circuit ride logistics and security while maintaining relationships with RSC Africa partners like IOM and UNHCR in the field.Ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, staff are prepared while ensuring all functions are completed in the most operationally responsible manner. Maintaining and ensuring confidentiality and integrity of all RSC Africa related information by encrypting all staff and refugee personal identifiable information in line with USRAP data protection regulations.Preparing trip reports for distribution throughout RSC Africa and in consultation with the CO Manager, following up on issues related to partners and logistics.Liaising with logistics department and contracted vendors in the field to decrease costs associated with CO provisions like tracking lunches/tea administered.Hiring and payment of interpreters, child minders and other vendors.Liaising with RSC Africa Staff Security Coordinator to ensure staff safety in the field by relaying any information related to their safety.

Nairobi, Kenya

Assessed and provided feedback to the Rwanda English language instructors on their facilitation skills, classroom management, student engagement and ELP curriculum content mastery. Supported and guided English language instructors on how to improve on their training methodologies, vocabulary enrichment and professional growth. Led teams in developing and reviewing various curricula and auxiliary resources to be used for the program across sub-Saharan Africa. Liaised with partner organizations such as UNHCR, IOM and American Refugee Council (ARC) to ensure effective and timely implementation of the program. Monitored and evaluated the program’s growth and development in Byumba and Kiziba refugee camps in Rwanda in view of ensuring its effectiveness. Findings were shared with the ELP Supervisor and RSC Education Program Coordinator for review and action as per the Cooperative Agreement with the U.S. Department of State. Ensured that program activities followed the Program Integrity Guidelines of RSC Africa. Assisted the ELP Supervisor in drafting of grant and budget proposals/projections. This included going through financial records submitted by the ELP Instructors and compiling quarterly financial reports for the program for submission to the U.S. Department of State. Planned and coordinated programs travel with various departments within the organization.

Washington Dc, United States Of America

Temporarily deployed to International Rescue Committee to provide Cultural Orientation for Afghan parolees through Operation Allies Welcome, Afghan Evacuation Emergency Response in USA.Key contributions:Ensured meeting Bureau of Population for Refugees and Migration (PRM’s) objectives and indicators by conducting 3-day CO classes using student-centered learning and strengths based approaches using CO curricula to Afghan parolees. Equipped Afghan parolees with accurate information and realistic expectations that would assist them in positively acculturating in their new states.Facilitated discussion around processes and systems that would affect their resettlement experience like roles of domestic resettlement agencies and caseworkers.Shared important resources for students further learning that included Cultural Orientation Resource Exchange Program (CORE) Settle in App and Upwardly Global, Afghan job search portal. Worked closely with interpreters to ensure the class content was culturally appropriate and received well by the students. Updated participants' details on internal attendance sheets to reflect their participation in cultural orientation. Collaborated with Department of Homeland Security (DHS) to ensure participant success by keeping accurate attendance records via DHS online database, Hummingbird. Regularly sought updated information and guidance from CO lead, particularly when students asked challenging or specific questions. Co-facilitated select CO classes with other RSC CO trainers, preparing and planning the curriculum and lesson plans ahead of time.

Nairobi, Kenya

Provided Cultural orientation to refugees approved for resettlement to the United States.Prepared and coordinated cultural orientation circuit rides by reviewing training participants’information, developed lesson plans, gathered and packed necessary training materials for travel.Hired interpreters and child minders, and printed class lists and name tags in collaboration with CO Field Team Leaders (FTLs), and other circuit ride members.Conducted cultural orientation in urban and camp locations across Sub-Saharan Africa and updated the Worldwide Refugee Admissions System (WRAPS) to reflect their participation in CO.Served as the Field Team Leader during cultural orientation circuit rides, actively participated in circuit ride briefings and debriefings, drafted trip reports of the rides, and submitted them to CO management for review.Provided logistical planning oversight and represented CWS/RSC Nairobi partners in the field, ensuring that Standard Operating Procedures were followed.Ensured development, implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) for cultural orientation.Developed and maintained effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies.

Nairobi, Kenya

Received, created and updated Refugee data into the Worldwide Refugee Admissions Program System (WRAPS).Completed all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.Scanned and attached information into the system, ensuring accuracy of the information provided.Liaised with applicants and partners to obtain additional information or respond to inquiries. Requested for medical exams and assurances from US-based Resettlement Agencies, and updated medical information as provided by partners. Conducted regular quality assurance checks, successfully ensuring that cases were consistently and accurately updated electronically and in hard copy. Completed travel packets for departing refugees and dispatched processed travel documents for refugees to partners such as IOM.Played a pivotal role in developing materials to facilitate understanding of the program by refugee applicants and partners.

Nairobi

I was responsible for promoting client satisfaction and ensuring a competitive edge as well as spearhead revenue generating activities. Other key duties included: Processed customer inquiries in record time, including audio visual rental inquiries and entertainment service provision, resulting in increased customer service ratings and boosting customer retention.Developed strategies that maintained repeat customer loyalty and brought in new clients by pitching company services to wedding planners, conference organizers, hotels and artists and conducting a customer satisfaction survey at the end of the event, resulting in a 50% rise in business growth.Served as the main point of contact between the company and the clients, substantially enhancing user experience when handling customer queries.Coordinated major events such as weddings, hotel and prayer events, gaining repeat business and referrals from satisfied customers, and enhancing the corporate image of the company.

Nairobi

Provided exceptional customer service to passengers, conducted pre-and post-flight checks, and served as airline ambassador.Investigated onboard customers’ inconveniences which were relayed to relevant authorities for immediate action.Ensured quick turnaround of delayed flights and smooth transit for passengers, considerably improving customer experience and airline image.

Nairobi

Served as Sub-Editor for “Take-Off”, the airline’s in-house journal, distributed electronically to over 3000 airline staff worldwide and in paper format to 800 employees at the head office. Edited stories for “Msafiri”, the airline’s in-flight magazine, with 100 000 copies produced per quarter.Gathered information about the company in the press, including passenger complaints and submitted to the head office; information was used to improve customer service and enhance the company brand image.Actively participated in developing corporate brand positioning strategies, including visiting children’s homes as part of CSR initiative and liaising with branding companies to place banners during company events.Assisted the Corporate Communications Officer in organizing company events including KQ inter-departmental games which created cohesion between employees.Effectively processed customer complaints, acknowledged their compliments on services provided and handled queries from potential customers.

Bachelor Of Arts (B.A.), Sociology And Communication

Diploma, Journalism