Patrick Murphy Email & Phone Number

DICKEY-john Application Engineer for the EMEA Region

Middle East

During my time working for this leading provider of integrated engineering, manufacturing, marketing and distribution of equipment across five continents, I took on additional responsibility and gained promotion due to outstanding performance leading to my most recent position where I was responsible for developing relationships with importers across the Middle East region to ensure the effective improvement and support of their service network and capabilities.• Successfully managed customer issues with products and importers, investigated, identified and implemented suitable resolution to the satisfaction of all parties• Provided detailed reports for product specialist relating to any significant failure on products

United Kingdom

While working in this role I was responsible for the successful coordination of activities and prioritisation of projects for four technicians, managing their daily activities and travel arrangements to fulfil customer requirements within budget. • Investigated and identified the top technical issues for the international region, created and presented monthly report to the quality management team• Met with clients to resolve outstanding issues on customer units through extensive testing and problem solving using hydraulic testing equipment, flow metres and oscilloscopes

Wexford Ireland

Within this role I was responsible for the effective resolution of issues relating to factory machines such as pedding haus machines and structural steel drilling operated via CNC

Kilkenny Ireland

While working in this position I was responsible for the effective maintenance of the facility and pneumatic feeding systems