It Service Desk
CurrentProvide phone based contact and support for IT users ensuring that when users have an issue the IT helpdesk is available to log, diagnose, allocate and track their query to a successful resolution.Trouble shooting satellite, wireless, DSL, connections and reporting faults to the appropriate service providers.Content Filtering – blocking /unblocking images /sitesVery good knowledge of using Microsoft Office.Managing the IT Service Desk email account at a very efficient level.Achieves extremely high customer satisfaction, including high quality service and customer relations