Patrick Musto possesses expertise in itil, it strategy, it service management, process improvement, business process improvement and 40 more skills. He is proficient in ASL. Colleagues describe him as "Pat has lead a number of workshops and process improvement projects for our company. He is very knowledgeable in the IT Service Management area. His presentation of material is very beneficial in providing a framework for training and process improvement projects. We have gotten a great deal of return from bringing Pat into our IT department to drive colaboration and help build the processes and workflow that our company uses today. I recommend anyone to select Pat to introduce and help develop an implemention plan for the various ITIL Service Management processes." and "I've had the pleasure of working with Patrick Musto, and I can vouch for both for his deep knowledge of quality processes such as ITIL, COBIT, Six Sigma, and ISO 20000 as well as his ability to transform these abstract concepts into tangible plans and actions. A passionate, hard-working, and approachable professional, he is generous with his knowledge and his time, and he always places his project's success above his own. The author of several books and articles, Patrick's quality and process improvement blog - http://orbitingmonkeys.blogspot.com/ - is among our customers' favorite resources and a model for the rest of the Column organization. Clearly, he is an ideal resource for any organization seeking to improve their performance."