Patrick Mvula Email & Phone Number

Barclays

BRANCH OPERATIONS MANAGER AUGUST 2010 TO DATE• Ensure monthly snap checks are carried out and all exceptions raised are conclusively addressed .Escalate where applicable• Ensure all policy documents (Circulations) are signed by all staff at the beginning of every quarter including attestations.• Actively participate in the preparations of Audits, ORC, RCA and Area Manager's checks• Provide operational support to Retail… Show more BRANCH OPERATIONS MANAGER AUGUST 2010 TO DATE• Ensure monthly snap checks are carried out and all exceptions raised are conclusively addressed .Escalate where applicable• Ensure all policy documents (Circulations) are signed by all staff at the beginning of every quarter including attestations.• Actively participate in the preparations of Audits, ORC, RCA and Area Manager's checks• Provide operational support to Retail colleagues.• Authorise cashier transactions above their limits and provide leadership to personal bankers, custodians and cashiers. • Carry out KYC checks for all mandates before they are sent to Record Management dept for archiving. • * Check through the branch to determine where there are any maintenance requirements to furniture, fixtures, premises or equipment. • Work with third party service providers eg suppliers, security, cleaners etc, to ensure adherence to SLAs. • Obtain expense actuals from statements on a weekly and monthly basis and compare against the register. Provide an exception report/ summary to the Branch Manager. • Manage remote and manual authorisations, by assigning responsibility for authorisers, and personally authorising such transactions.• Interact regularly with internal service providers to ensure fast and efficient service to customers.• Report all branch system failures to local IT help desk. Escalate outstanding issues to the Branch Manager when required. • Conduct quarterly or annually in branch training of staff on rigour policies. • To ensure members of staff adhere to STM guidelines by ensuring that all suspected transactions are reported accordingly and timely.• Conduct regular quality checks on all processes, focusing on transactions with high financial levels and Operational risks of the process, including Branch Crisis Management, branch systems, reviewing control reports, etc. Show less

Kitwe

• Assist in remote and manual authorisation as a backup to the branch co-ordinator.• Provide cover for customer advisors when required. • Conduct regular KYC snap checks and report results to the Branch Manager.• Review the account opening and closure process for each account to ensure that changes are authorised and new accounts openings are compliant with KYC requirements.• Compile MI on team performance i.e. accuracy to individuals and to the Branch Manager.• Interact… Show more • Assist in remote and manual authorisation as a backup to the branch co-ordinator.• Provide cover for customer advisors when required. • Conduct regular KYC snap checks and report results to the Branch Manager.• Review the account opening and closure process for each account to ensure that changes are authorised and new accounts openings are compliant with KYC requirements.• Compile MI on team performance i.e. accuracy to individuals and to the Branch Manager.• Interact with the KYC helpdesk when required on outstanding KYC documentation and dispensation requests.• Working with the team to achieve sales and service goals by completing quality checks on application within set service standards.• Perform documentation call backs for all KYC documentation received from customers as required.• Escalate unresolved quality and KYC failures to the Branch Manager for resolution.• Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.• Critically assess accuracy of all new account, loan and all other applications and bank account mandate changes corporate accounts inclusive. • Provide honest, direct and constructive feedback to customer advisors around the quality of the account opening and loan forms they complete and the KYC requirements they are responsible for.• Interact with the Compliance team at head office regularly to obtain updates o requirements. • Share KYC knowledge and experience with team members. • Vault Custodian• Authoriser 2 on ebox Show less