I am responsible for leading the implementation of ICT projects through the software development cycle. I oversee all the domains of projects including scheduling, resource management, cost management, project monitoring and presentation of the project progress to the key stakeholders. I am am responsible for project management and leadership by managing mission-critical projects including the Smart Health Application, Microsoft Dynamics 365 Finance & Operations and Dynamics 365 CRM. • I manage the implementation of Living Goods’, Enterprise Resource and Planning software – Microsoft Dynamics 365 Finance and Operations which was is rolled out in three countries and has four hundred users..• I provide technical and functional guidance in the implementation of dynamics 365 Finance and Operations together with dynamics CRM.• I manage the relationships with all stakeholders in the course of implementation of projects to ensure optimum acceptance.• I led the implementation of a mobile Point of Sale system that led to reduction of stock shrinkage.

I was the lead at the project management office where I ensure that business goals are aligned to IT development by streamling the implementation of projects, with an aim to reduce turn around times and achieve higher client satisfaction rates.• Resource acquistion and coordination of project staff to ensure projects are executed and delivered in time and according to scope.• Development and monitoring of the implementation of policies, procedures and practices for ICT govenance and planning.• Provision of expert advice and support to the technical team on IT Plans and budgets from planning and governance point of view.• Ensure best practice risk mitigation and assessment functions are maintained to comply with companies’ strategy.• Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.

I was part of the technical team that provided mobile money payment and transfer solutions designed to meet the needs of mobile operators, banks and financial service providers in emerging markets.• Managed VeriFone Mobile Money tap and go portfolio in Africa covering Kenya, Ghana, Zambia, Tanzania, DRC, Malawi, Uganda and other OPCOs. • Planned, executed and evaluated projects within specified timelines and budgets, managed project development from initiation to closure ensuring best practices were adhered to and customer’s expectations exceeded.• Liaised between the headquarters’ (New Zealand) strategies and the implementation of the tap and go solution in Africa.

I led the dynamics Customer Relationship Management portfolio as both a developer and a project manager. • I was the lead developer for CRM at Commercial Bank of Africa, Population Services International, Malawi business registration and Malawi commercial courts division. • Developed, maintained and efficiently executed project plans, throughout the successive stages of project development.• Created and managed timelines for projects, organized activities, established the sequence of execution for these activities, identified the needs and resources required. • I was mandated with the development of budgets by producing initial estimates and calculating the resources required to deliver the projects.

I was responsible for overseeing the client’s requirements, development, testing and deployment of Microsoft CRM projects. I customized and configured CRM, created reports, workflows and plug-ins. I was responsible for converting business requirements into technical requirements for development team. Major projects were Commercial Bank of Africa, Barclays Bank and Kenya Youth Empowerment Program.