Patrick Casey Email & Phone Number

London, Canada Area

• Diagnosing hardware, operating system and software issues quickly and accurately
• Providing basic and advanced-level problem resolution for over 14,000 employees
• Repairing hardware issues on desktop and notebook computers
• Creating and maintaining OS images for computers within the company
• Assisting with deployment of field technicians for hardware troubleshooting and repair at remote sites
• Guiding users through solutions to problems, and responding to questions

London, Canada Area

Advocating for the Technology and IT Department and its initiatives.Providing Tier-2 and Tier-3 issue resolution as required.Supporting and maintaining Windows Server domain environment, and relevant application servers.Maintaining a Cisco based networking environment.Acting as on-site contact to plan and implement IT system changes and.

London, Canada Area

• Co-operative education position through Fanshawe College
• Repaired computers, installed software and hardware, performed system imaging and deployment
• Assisted with basic physical support of the network serving approximately 700 total users
• Supported users via self-serve ticketing system

Assisting customers with purchases, stocking shelves with product, cleaning my working area, handing money.

London, Canada Area

This was a seasonal customer service position, helping people with general information about online ordering for a two big box electronics retailers.

Assisting customers with booking hotel rooms and making use of their rewards plan.

Teaching pre-made English lessons to customers.

Gwangju, South Korea

At this position, I taught English to young Korean children (ages 7 to 12) in 45 and 90 minute classes. It was heavily based on phonetics, with more advanced classes in conversation and grammar for the older children.

London, Canada Area

Technical Support Associate - Helped improve customers' internet experience in a call center environment and contributed to a streamlining of processes. Motive/Portal Associate - Improved customer experiences and answered questions related to their internet access accounts as well as assisting with streamlining processes and standardizing responses in an.

London, Canada Area

Security Officer- Ensured the safety and security of the sites I was sent to watch, as well as walking patrols, inventory, control of access, investigation, and a number of varied tasks.

London, Canada Area

Changed a disorganized, backed-up pile of documents, music and video into a streamlined digital database of creative works capable of multimedia presentations, all easily accessible.

London, Canada Area

Transformed a messy heap of promotional materials into a structured inventory that was easy to navigate, improving efficiency.

London, Canada Area

Helped to Minolta photocopiers in an assembly-line type environment for improved efficiency.

London, Canada Area

Packed bread into trays for transport to area grocery stores and kept my work area clean.

London, Canada Area

Helped to create a database of archival materials through data entry, handling delicate materials to be transcribed then taken to storage, and digitizing old photographs in the company archives.

London, Canada Area

Streamlined the filing system from being a random pile of files needing to be put away and pulled, by applying a sorting system to improve efficiency.

Computer Systems Technologist, Computer Technology/Computer Systems Technology

Computer Systems Technology (CTY)

Bachelor Of Arts, Cross Disciplinary

Studied philosophy, psychology and media studies.

Ontario Secondary School Diploma, High School/Secondary Diplomas And Certificates

High School