-User accounts administration in Active Directory(Azure) & Office 365,-Management of Exchange Online mail server.-Log and assign user’s support requests tickets to ICT staffs-Maintain hardware inventory register.-Weekly activity reports on Help Desk ticketing system.-Diagnose and resolve basic user issues including guidance to helpfulresources-Answer users’ queries via email or phone calls including redirectingqueries to the respective ICT staffs.-Ensuring Email security of the domains used in the organisation-Setting up and maintaining systems used at the organization-Network Troubleshooting and assisting in Network Security-Troubleshooting technical issues related to devices-Technical troubleshooting and repairing of end-user devices-Network Configuration including Routers and switches