Noc Operator
Kigali City, Rwanda
- At the beginning of the shift, check the handover report and remedy references to assess if they match the actual NW status- Ensure timely detection of any fault occurring on the nodes being monitored- Provide first-line support on NW fault- Ensure timely intervention to minimize downtime, thus clearing alarms. Where necessary, use escalation matrix- Close references for faults that have been fixed providing relevant information on fault resolution- Adjust cell supervision to enable alarms appearance in case of NW fault or degradation- Monitoring BTS's and Switches power systems: ac, dc, batteries, generators, commercial, ATS, BBS- Send the over whole NW health (statistics, pending issues with actions taken) on an hourly basis- Update references with any relevant information given. Check hourly statistics from FACTS to assess if they match with the real NW status at the given hour. Where necessary troubleshooting to be done