Patrick New Email & Phone Number

Liverpool, England, GB

Riverside Group is one of the leading providers of social housing in the UK, with over 75000 homes, assets of over £4bn, and working with over 160 local authorities across across England and Scotland. For almost 100 years they have provided care and support, and affordable housing to people of all ages and circumstances throughout England and Scotland. As.

Stroud, Glos, GB

Ecotricity is an independent, renewable energy company led by entrepreneur Dale Vince, that supplies both commercial and residential customers. The business also built and manages a national network of electric vehicle changing points across the UK.Group Board Director accountable for the strategic development and implementation of all aspects of our end.

London, GB

Smart Energy GB is responsible for the national campaign for the UK's smart meter rollout. NED role, representing UK smaller energy suppliers, includes scrutiny and challenge of annual plan, budget (£50m pa) and Customer Engagement/Marketing plans

Windsor, England, GB

Accountable for customer experience and service strategy, claims handling and complaints management for British Gas Homecare insurance (boiler care, plumbing & drains, electrical): ‘shared services’ operational delivery to multiple businesses; largest insurance contract sales function in British Gas; c.12m calls pa; web chat team; c2000 people; 5 contact.

Windsor, England, GB

Commercial accountability for the British Gas Homecare insurance services portfolio (UK's largest insurance intermediary)incl. sales, marketing, pricing, product and business development; c.£1bn+ revenue, £250m+ profit, £50m+ budget, customer service centre (c400 people) and c.8 million customer contracts (FSA regulated).

Windsor, England, GB

A business P&L leadership and operations management role which expanded over 2 years, culminating in full responsibility for directing 3 distinct, national home services businesses (Dyno-Rod Drains, Plumbing and Locks & Alarms); c.100 franchises, c.1000 engineers, c.£200m revenue and c.£50m profit. Also, managed Dyno customer service contact centres across.

Windsor, Berkshire, GB

Commercial accountability for British Gas’ Pay As you Go Energy business P&L incl. managing an inbound/outbound call centre. Sales revenue £1bn+, business development, portfolio growth (2.5m customers), pricing, marketing and supplier management (Budget - c£50m).

Gogarburn, GB

Full accountability for managing RBS Group’s credit card customer service and operations for RBS, NatWest, Tesco & MINT brands (customer service, debt collection, fraud, operational accounting and account opening); managing 3000 people in 3 sites across the UK; handling 25 million calls pa; supporting 10 million customers; budget c£60m; and daily.

Gogarburn, GB

P&L responsibility for a self-contained commercial (B2B) credit card business; c.£4bn revenue, c100 people (incl. national sales, marketing, product management and project teams). Budget – c.£65m.Member of Visa and MasterCard European and Global Advisory Boards.

GB

• Created a European expansion strategy for NatWest credit cards
• P&L responsibility for NatWest’s only non-UK credit card programme, partnering KLM.
• Managed business devt and customer operations teams in Leeds, London and Netherlands.

GB

• Launched Tesco Clubcard Plus; managed NatWest’s relationship with Tesco; negotiated the contract; ongoing P&L ownership and accountability for customer operations.
• Managed project teams to launch credit cards with British Airways and Orange.
• Led business development teams dealing at Board level. E.g. Harrods, Sainsbury’s

Mba - Distinction

Bachelor Of Arts (Ba)

Education record

Certificate In Executive Coaching And Mentoring (Level 7), Institute Of Leadership And Management