Patrick Ng

Patrick Ng Email and Phone Number

Head of Technology Solutions, APAC at Lighthouse8 @ Lighthouse8
Patrick Ng's Location
Singapore, Singapore
Patrick Ng's Contact Details
About Patrick Ng

Strategic Management• Engage C-suite, Board of Directors to drive strategic IT initiatives, IT consolidation, IT transformation and influence business stakeholders• Conduct Technology Strategy Workshops / Reviews for different business functional areas• Re-engineer business functional areas to exploit cloud and open-source technologies for low-cost, efficient automation• Map IT to business value chains and where technology can make the transformational change• Advise C-suite management on acquired company technologies’ value, integration risks• Leverage on Search Engine, Deep Machine Learning and CRM technologies to enhance customer engagement, user experience and drive improved P&L• Implements Change Management to derive high performance teamsSales & Bid Engagement • Engage customers’ C-suite management on IT thought leadership, business transformation through latest IT technologies, TCO, ROI • Lead and drive sales team on solution bid strategy for complex, cross-domain IT solutionsIT Infrastructure & Operation Management• Setup regional corporate offices’ IT infrastructure• Setup MPLS connectivity, VPN communications through IP networks• Setup centralized Helpdesk Support Infrastructure and IT Service Management• Setup Hotel infrastructure and solutions• Vendor Management• Establish Dashboard metrics measurement to track infrastructure & applications’ SLAs• Design and setup High Availability (HA) applications• Work out Operational Maintenance and Business Continuity procedures • Setup and enforce corporate-wide IT security policiesIT Management• Resource planning / scheduling• IT Budgeting• Manage outsourced vendors and SLAs, contract negotiations• Institute Software Configuration Management practices• Establish Software Quality Assurance / testing teams and automate testing processes• Establish IT Governance, Audit frameworks and processes• Establish Change Management processes

Patrick Ng's Current Company Details
Lighthouse8

Lighthouse8

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Head of Technology Solutions, APAC at Lighthouse8
Patrick Ng Work Experience Details
  • Lighthouse8
    Head Of Technology Solutions, Apac
    Lighthouse8 Jan 2018 - Present
    Central Singapore
    • Provides Pre-sales consultancy, partnerships development and post-sales project delivery in performance-based digital marketing utilizing state-of-the-art Artificial Intelligence and Data Science methods to assist customers in implementing business transformation and digital marketing strategy.
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  • Starhub
    Assistant Vice President
    Starhub Dec 2014 - Dec 2017
    Singapore
    • Heads the Enterprise Systems and Services Delivery & Operations department comprising of 30+ staff strength• Drives Program & Project Management, Design & Integration, Service Management teams to deliver turnkey ICT / Telco-based projects for government and private enterprise customers• Transform and grow both telco-based fixed services delivery and ICT teams into dynamic and agile delivery teams adopting industry best practices• Provide IT consultancy and thought leadership in IT roadmap, transformation during sales bids and drive technical solution strategies during project delivery and operations• P&L margin-focused, delivering S$100m+ annually worth of projects• Customers range from Government (IoT & Smart Nation), MNCs, Enterprise, Mid-market to SMBs• Achieved ISO20000 certification for Managed Services Operations Centre, ISO9001 certification for Project Management
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  • Orange Business Services
    Regional Solution Architect (Apac)
    Orange Business Services Jun 2013 - Nov 2014
    Singapore
    • Engage customers’ C-level senior management on thought leadership, business transformation through IT, TCO, ROI• Lead, assist and drive sales team on solution bid strategy for complex, cross-domain IT solutions to beat the competition• Involve in generating pipeline, sales revenue target and growth• Experienced in public tenders and multi-million dollar global MNC account bids• Technically competent in multi-domain IT solutions spanning datacenter infrastructure, application SOA architecture, open-source and COTS solution, cloud computing, contact center solutions, unified communications, service management, LAN architecture, WAN, IP Telephony, network and security solutions
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  • Agency For Science, Technology And Research (A*Star)
    Deputy Director, It
    Agency For Science, Technology And Research (A*Star) Mar 2012 - May 2013
    Singapore
    • In charge of all enterprise applications initiatives• Assist CIO to drive IT Shared Services consolidation across different department entities• Introduce collaborative work culture through MS Sharepoint implementation and change management processes• As Chair of SAP Steering Committee, responsible for SAP implementation that covers corporate HR, financials, payroll, procurement and material management• Ensure IT applications and processes conform to Singapore’s Government’s IM8 regulatory IT Governance and Audit policies• Manage outsourced vendors, contract negotiations, delivery and applications SLAs• Manage in-house development team to develop customized solutions• Introduce Google Analytics, SEO / SEM techniques on web portals• Design and Build an enterprise Service-Oriented Architecture (SOA) library to improve applications’ components reusability • Design enterprise wide document repository and search taxonomy• Architect application security solutions
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  • Intercontinental Hotels Group
    Director, Enterprise Applications
    Intercontinental Hotels Group Feb 2009 - Jul 2011
    Singapore
    • Drived Technology Strategy Workshops for business functional areas to identify Innovation Opportunities • Rollout, optimized and rationalized enterprise applications within APAC & EMEA regions• Influenced functional business stakeholders to adopt Global IT platforms, systems and tools• Eliminated localized shadow IT projects that are outsourced by users without IT involvement• Managed outsourced vendors, contract negotiations, delivery and applications SLAs• Aligned development team to Global Technology Group vision, practices and processes• Project managed, designed and implemented o IT Inventory and Patch Management Systemo Hotel Revenue & Forecasting Management Systemo Hotel Pre-Opening Staff Manning and Procurement Budgeting Systemo Hotel Operational Systemso Human Resources Talent Review / Development Systems• Member of Global IT Enterprise Architect Group• Designed, standardized and setup common services frameworks and enterprise code development
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  • Sph Search Pte Ltd
    Chief Technology Officer
    Sph Search Pte Ltd Apr 2007 - Jan 2009
    Singapore
    • Advised Board of Directors, Senior Management and Product Team on strategic product initiatives• Advised Product Team on search technologies to craft out unique selling propositions, product positioning• Internal consultant for Search Engine Marketing (SEM) and Search Engine Optimization (SEO) techniques• Architected the entire core business (Rednano.sg) application solutioning and system infrastructure based on open-source framework rather than adoption of COTS solution, saving annual licensing opex costs of NOK 3m • Delivered the Rednano.sg search portal from inception to production over a span of just 7.5 months with 20 technical staff. A similar platform done required 12 months with 300 technical staff• Architected an in-house Advertising Platform (similar to Google Adwords) to serve time-based ad campaigns, keyword contextual ads, keyword bidding, banner ads• Architected a CRM-based traffic statistical reporting application to support Senior Management, Product Marketing, Sales and external advertisers’ customers needs• Collaborated with research institutes in search technology development like National University of Singapore (NUS)• Evolved and negotiated contractual agreements between SPH Search and Partners (eg. NUS) • Drived Agile Development Methodology adoption
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  • Cassis International Pte Ltd
    Vice President, Information Technology
    Cassis International Pte Ltd Jan 2007 - Mar 2007
    Singapore
    • Optimized and rationalized Infrastructure Investment• Implemented enterprise-wide source code repository and management, HR/Payroll Software• Implemented Disaster Recovery initiatives• Advised management on meeting ISO27001, VISA Audit requirements, etc
  • Zuji Pte Ltd
    It Architect
    Zuji Pte Ltd Aug 2001 - Dec 2006
    Singapore
    • Advised senior management on legacy technologies migration to Open-Source to reduce software licensing costs• Perform due diligence on cross-companies’ IT integration that arises from business acquisitions• Setup server farm infrastructure to scale IT capacity needs • Established and facilitated CRM-based marketing initiatives for ZUJI• Advised regional Country Managers on cost-effective IT purchases • In charge of ZUJI’s entire APAC IT Network which compriseso Office LAN, Telephone setup, MPLS and remote VPN connectivity o Notebook Refresh, Helpdesk Supporto Server & Application infrastructure design and developmento 2 regional Data Centers, 1 Contact Call Centre and 10 Regional Offices• Established an enterprise-wide IT Policy and security framework• Managed in-house software development team • Established Dashboard metrics to track website, server and database performances• Established Software Development, Quality Assurance and User Test Certification Metrics• Project managed, designed and implemented o A Content Management Server travel portal to serve Asia-Pacific region (4 countries) in 3 months. o A fraud check system with a dynamically configurable rule-based engine. o An in-house developed Branding and Marketing system that covers email viral campaigns, e-Voucher, Partner Affiliates Marketing programs, seasonal promotional campaigns• Project managed outsourced web-based applications to India• Established enterprise-wide Service-Oriented Architecture (SOA) framework • Established a Rational Unified Process (RUP) software development methodology• Utilized XML framework to enforce a unified data exchange between business units and external systems. • Established Version Control framework for software development across different functional teams.
  • Cap Gemini Ernst & Young (Telecom, Media, Networks)
    Senior Consultant (Crm)
    Cap Gemini Ernst & Young (Telecom, Media, Networks) Sep 2000 - Jul 2001
    Singapore
    • Pre-Sales presentations and proposal on CRM offerings• Built demo systems during pre-sales engagement• Liased with Channel and Distribution Partners on solution provisioning• Advised Project Manager on Project schedule, resource allocation and Change Request Management• Developed and Project Managed a web-based content portal solution for a global bank operating in APAC. • Oversaw a team of 8 developers and 2 testers.
  • Defence Science & Technology Agency (Previously Systems & Computer Organization)
    Senior Project Manager
    Defence Science & Technology Agency (Previously Systems & Computer Organization) Sep 1998 - Aug 2000
    Singapore
    • Managed a technical team to manage hardware, software and application infrastructure for 50+ MINDEF’s manpower, pay and finance applications• Migration and upgrade of ORACLE database versions• Designed and installed an Interactive Voice Response (IVR) System application. • Setup n-tier applications infrastructure • Developed public tender specifications• Delivery of online critical applications that serve 21,000 concurrent users island-wide. • Delivery of an online system for MINDEF military courts• Oversaw application SOA architecture and design frameworks• Mentored Project Managers and external vendors on design and application performance issues• Reviewed program design and codes to enforce conformance to IT Governance and programming standards
  • Azure Technologies (Previously Vanda Technologies)
    Applications Consultant
    Azure Technologies (Previously Vanda Technologies) Oct 1997 - Jul 1998
    Singapore
    • Pre & post-sales consultancy for customers’ client-server based, object-oriented applications • Provided data migration strategies from mainframe to ORACLE-based servers using ETL technology• Provided OLTP and OLAP decision support solutions• Managed manpower resources, logistics support for clients’ project and public tender benchmarking exercises• Participated in public tender benchmarking exercises for OLTP-based systems• Delivered a common enterprise-wide messaging architecture (using MQ Series) for bank clients• Installed, configured and tuned ORACLE databases on Windows NT and AIX systems
  • Defence Science & Technology Agency (Previously Systems & Computer Organization)
    Systems Analyst / Dba
    Defence Science & Technology Agency (Previously Systems & Computer Organization) Apr 1994 - Jun 1997
    Singapore
    • Migrated MVS Mainframe for the whole MINDEF Manpower database to a Client-Server solution• Designed a distributed ORACLE database architecture with replication to propagate data from central database to satellite distributed databases.• Developed application users’ security access control• Developed operational scripts to run daily batch jobs• Administered the ORACLE database• Designed and implemented MINDEF core Manpower OLTP application• Created and generated ad-hoc reports for decision analysis• Produced ISO certified project documentation

Patrick Ng Skills

Vendor Management Cloud Computing Software Development It Service Management Management Sharepoint Enterprise Software E Commerce Business Intelligence Enterprise Architecture Enterprise It Strategy It Management Agile Methodologies Change Management Soa Enterprise Search Process Engineering Sem Application Development Business Analysis Business Management Analytics Seo Project Management Web 2.0 Eai It Business Strategy Sap

Patrick Ng Education Details

Frequently Asked Questions about Patrick Ng

What company does Patrick Ng work for?

Patrick Ng works for Lighthouse8

What is Patrick Ng's role at the current company?

Patrick Ng's current role is Head of Technology Solutions, APAC at Lighthouse8.

What is Patrick Ng's email address?

Patrick Ng's email address is pn****@****hub.com

What is Patrick Ng's direct phone number?

Patrick Ng's direct phone number is +65 6826*****

What schools did Patrick Ng attend?

Patrick Ng attended Singapore Institute Of Management, Nanyang Technological University (Previously Information Communication Institute Of Singapore), University Of Oklahoma.

What skills is Patrick Ng known for?

Patrick Ng has skills like Vendor Management, Cloud Computing, Software Development, It Service Management, Management, Sharepoint, Enterprise Software, E Commerce, Business Intelligence, Enterprise Architecture, Enterprise It Strategy, It Management.

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