• Conduct comprehensive outreach services, assessments, and evaluations of client needs.• Develop a service plan and goals for clients.• Access critical resources and tools to improve individual well-being and emotional support advocacy.• Increase client knowledge of community programs and support to reduce social isolation.• Build and maintain the development of the collaborative service delivery and system navigation model with other older adult service agencies • Carry out case management functions including convening case conferences, liaising with community services. and other professionals including social services, justice and health.

• Assisted in research study promotion and subject recruitment• Conducted interviews and assisted in transcription and data analysis

Addiction Recovery Community HealthProvided a wide variety of services, including but not limited to: income support, medication coverage, identification, taxes, housing access, discharge planning, and referrals to a wide variety of community agencies.

• Provided the project team with demographic background about ethnic communities in Alberta • Advised project team on key considerations for adapting and translating healthcare information to support racialized communities in Alberta • Conducted focus group to explore ways of empowering Chinese seniors in their healthcare

Therapy & Support Centre• Conducted the intake process and arranged the clients on board with the psychotherapy programs of the Therapy and Support Centre • Co-facilitated the psychosocial groups with the therapists on topics such as anger management, conflict resolution, effective communication, stress management, and family relationships

• Facilitated community engagement sessions and educational workshops on anti-racism initiatives• Conducted focus group to explore the service needs of newcomers• Designed and created educational pamphlets and articles• Assisted in administrative and organizational support

Provided individual companionship and carried out leisure activities to support people with dementia

• Planned and organized social-recreational programs, community projects, and seminars for senior citizens to enhance their psychological well-being• Managed and coordinated agency communication channels – newsletters, website, and social media to promulgate the latest information to our members and community partners• Conducted psychosocial workshops and delivered online learning sessions to stimulated seniors learning and cognitive process• Assisted in compiling service statistics and reports to various funders • Oversaw volunteer recruitment, training, and engagement, safeguarding the manpower for various activities and programs• Organized and facilitated CVITP tax clinic ensuring clients' benefits are continued

• Coordinated a webinar as a part of knowledge mobilization (KM) activities• Contacted guest speakers and caregivers as panel members for the webinar• Supported in the event promotion

• Implemented individual rehabilitation regime and led group exercise for residents to enhance their physical condition• Monitored and recorded resident's rehabilitation progress ensuring the case notes are up to date

Teaching ExperiencesInstructor & curriculum design - Basic Footcare course