Patrick Nicholson Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Provide oversight for Enrollment Operations for CVS Health’s Employer Group Waiver Plans (EGWPs). Manage implementation activities both internally and externally. Provide oversight for Supervisors and Consultants around day to day issue escalations and serve as the client contact for high profile accounts.

Northbrook, Illinois

Partner with internal sales teams to make competing bids for Employer Group Waiver Plans (EGWP) to qualified clients across multiple lines of business.

Northbrook, Il

-Manage a team of Account Managers in the Employer Group Waiver Plan (EGWP) business unit. -Develop process improvements with senior leadership. -Work with Account Managers to maintain client relationships.

Northbrook, Il

-Administration of a large high profile Government Employer Group Waiver Plan (EGWP) with over 70,000 members.-Navigate client requests via internal partners and departments.-Communicate new policies and regulations to clients from the Centers for Medicare & Medicaid Services (CMS).-Track internal projects for clients and present project research and solutions back to client contacts. -Build, develop, and maintain relationships with client contacts.-Assisting in team development by sharing best practices with current team members as well as new hires.-Facilitate training sessions for new hires-Assisted in developing a committee to support the Account Team business unit with daily operational issues and challenges. Previous Roles:Account Manager (November 2012-June 2014)

Frankfort And Wilmington, Il

-Day to Day operations of a multi-million dollar McDonald's Franchise. Included cash handling, daily scheduling, and service goals. - Acted as Asssitant Store Manager at a location in Wilmington, IL. -Weekly inventory management and ordering. -Analyzed monthly food cost reports. Worked with management team and crew to track our Top 25 missing items monthly. Shared the dollar and unit loss with crew and managers weekly. -Assisted in creating and editing weekly crew schedules. -Assisted Store Manager with hiring new crew members by reviewing applications and conducting interviews. -Training and support of new hires including on boarding and orientation. -Supported and mentored a staff of Crew Trainers by coaching on new and existing policies and procedures. -Worked with Store Manager and Supervisors in developing out Management team by mentoring and training new managers. -Certified Organization Technolgy Person. Assisted in technical troubleshooting and repair for our 7 restaurant organization.

Chicago, Il

-Assisted in the development of the Senior Resident Assistant position as a Pilot Program with a Resident Director for the 2009-2010 Academic year. Created goals and expectations for the position as well as evaluated the programs at the end of the academic year. This Pilot Program has since been adopted and expanded by the department. -Supervised a staff of 12 Resident Assistants. Directly supervised 6 Resident Assistants. -Advisor to a group of 6 resident students who served on the Residence Hall Council. -Facilitated weekly staff meetings and monthly department trainings.-Administrative tasks assigned by the Resident Director. -Interviewed potential student staff for Resident Assistant positions.