I'm a self-confident and self motivated IT professionnal, able to work independently under pressured and Team building environment, with an always positive and innovative approach of working and achieving goals and Target.-More than 5 years as an IT support and service delivery in both SME and Telecommunication Companies.-Experienced on computer hardware and software Management, including installation, form installation to maintenace, including trouble shooting for the following manufacturer : HP and Dell Laptop,Desktop and Printers.-Experineced in Supporting and delivering IT Helpdesk services, with a ITIL like approach including Incident management, Problem Management and Service Desk function.-Experienced in implenting and monitoring Telecom Revenue stream to increase Telecommunications Companies profitability by reducing revenue leakage and operationnal Risks, using GRAPA standards.IT and Revenue Assurance Skills :-Hardware and Software management including OS and Applications;-IT helpdesk Service Delivery and Support;-Revenue Assurance Skills.