In my role as a Strategic Solutions Executive at Worldwide Express, I am responsible for driving growth and success in the mid-market segment through strategic account development. I engage with clients to build strong relationships, develop solutions, and execute strategic plans. I collaborate cross-functionally to support sales and business development, monitor performance, and stay updated on market intelligence.

Implemented the business development team from scratch in 2020 and managed a team of 5 direct reportsManaged a portfolio of over 300 customers and well over $100 million in parcel spendCreated our team’s parcel go to market strategySupported our Parcel Intelligence Platform that provided label creation, tracking, reporting and business intelligence to customers of all sizesDeveloped and launched our reseller program with our strategic partner, FedExRegularly met annual team goals of net new logos and net revenue targetsLed the team responsible for selling, implementing, and managing the day-to-day operations of our entire portfolioAligned our Business Development Managers across the entire CHR sales and commercial networksCollaborated with c-level contacts to develop customized parcel solutions for customers of all sizes Including our parcel audit, business intelligence and brokerage capabilities

Responsible for articulating every aspect of the CHR Small Parcel Solution Suite to our branch network as well as current and potential customersTalent management including performance and compensation reviews for a team of 4 individual contributorsStrategic management of our vendor partners including multiple carriers and other referral partnershipsSuccessfully negotiated lower small parcel rates with our exclusive small parcel provider in addition to creating different tiers of pricing for customers of all sizesTop salesperson within the entire small parcel team in new total company net revenue as well as new customer count for every one of our solutions

Multi-faceted account manager handling all aspects of the customer experience, from the initial sale to implementation through account managementKey contributor for driving growth of the small parcel mode throughout the CHR network by an average of 20+% year over yearProvide comprehensive cost analysis and detailed pricing proposals that customize strategic solutions for customersDevelop and execute sales strategies that are tailored to each customer situationCreate strategic relationships with the top CHR sales reps to drive multi-modal growth with their existing customer portfoliosFacilitate sales training to CHR sales reps across the network to develop their small parcel selling techniques

Managed a portfolio of accounts in excess of $60MM in revenue, including two Fortune 100 companies and CHR Top 25 accountsIdentified key growth opportunities within customer’s supply chains and implemented strategic, complex and multi-modal solutionsResponsible for the creation and management of a P&L Composition and follow through of both team and individual account business plansManaged and coordinated the implementation of targeted strategies, based on the customer’s supply chain goalsDrove continuous process improvement for all activities

Drove account profitability through effective management of business plan execution and customer relationship managementManaged two of CHR’s Top 200 accounts and consistently exceeded double digit growthLed monthly team meetings and conducted performance reviewsEffectively negotiated pricing agreements with customers and carriers for multiple modes of transportationCreated and monitored SOP’s to ensure customer requirements and performance expectations were met