Patrick O. Email & Phone Number

Chicago, Illinois, United States

-Proficiently utilized Active Directory, Microsoft Azure, VMWare Horizon, Citrix, and other programs to troubleshoot issues that end users presented.-Used analytical thinking to identify root causes of technical issues.-Acquired adaptability to learn new technologies quickly and apply troubleshooting techniques effectively.-Adhered to service level agreements (SLAs) and meeting deadlines consistently.

Chicago, Illinois, United States

-Proficiently managed the budgeting and implementation of hardware solutions for prominent clients including the American Urology Association and the American Cancer Association. -Deployed and oversaw virtualization technologies to optimize productivity and fortify data security measures. -Effectively customized product presentations to showcase client offerings. -Skilled in fostering seamless collaboration between IT teams and senior management, ensuring alignment with organizational objectives. -Trusted with managing enhanced virtual environments for large user bases, prioritizing efficient communication and collaboration.-Led the development of robust data governance policies and conducted training programs to bolster security postures. -Additionally, proficient in wiring and cabling terminations for corporate setups.-Software Utilized: Thunderbolt/ UltraStudio, DaVinci, OBS, Skype, Zoom

Chicago, Illinois, United States

-Performed activations and provided technical support for wireless devices, conducting product demonstrations to educate customers on the latest technology. -Utilized point-of-sale systems for transactions and actively upsold accessories to enhance user experience.-Diagnosed and resolved technical issues with mobile devices, network connectivity, and related software.-Experienced in providing exceptional customer service, including addressing inquiries, resolving complaints, and ensuring customer satisfaction.-Flexibility to adapt to changing technology, processes, and customer needs in a fast-paced environment.-Software Utilized: Android, Mac/iOS, IRTS, QuikView

Chicago, Illinois, United States

-Demonstrated exceptional attention to detail by maintaining cleanliness and order in various facilities, ensuring consistently high standards of hygiene and appearance.-Applied problem-solving abilities to address challenges such as equipment and building malfunctions, ensuring quick and effective resolution to maintain operational efficiency.-Maintained strict adherence to health and safety protocols, ensuring a safe working environment.-Established a reputation for reliability and dependability, consistently arriving on time and completing tasks with a high level of accuracy and attention to detail.

Chicago, Illinois, United States

-Assessed and graded assignments, exams, and coursework in schools across Chicagoland, ensuring accuracy, consistency, and fairness in evaluation.-Demonstrated meticulous attention to detail in reviewing student submissions and providing constructive feedback to support their academic development.-Managed grading tasks efficiently within tight deadlines, balancing multiple assignments and academic responsibilities effectively.-Communicated grading criteria, feedback, and assessment outcomes clearly and professionally to students and instructors, fostering a positive learning environment.

Bachelor Of Arts - Ba, English, Magna Cum Laude

Bachelor Of Arts - Ba, English