-Responsible for leadership at corporate headquarters with operational policy and deliverables spanning an additional twenty company and vendor locations-Modernized team alignment with transition to a mostly virtual presence, updated and expanded our performance responsibilities and metrics, and after analysis adjusted our staffing model to enhance capacity to better meet peak customer demands-Guided implementation and operationalized a 19 month system and process reimagination that resulted $1.8M in first year cost savings-Proposed policy changes that netted $375,000 of savings in 2017 with an additional $350,000+ savings forecasted for 2018-Continual involvement in system and process improvements that increase efficiency and eliminate hassles across several distribution channels-Materially raised the reputation and engagement of individuals and overall team, resulting in new roles or promotions for five of six permanent team members-Nominated to and completed the enterprise Emerging Leader Program and Sales Strategy Planning Operations and Telesales Leadership Roundtable

-Personally engaged with senior leaders and external accounts to increase usage of an electronic contracting system by over 120%-Developed several team members into promotional opportunities elsewhere within the organization across the enterprise-Proposed a pilot program that realigned constraints and reduced delays and rework by 68%-Navigated the operational challenge of the highest customer demand in department history with a shortage of 13 full time employees

-Trusted by department leadership to interact directly with external accounts on compliance issues and other sensitive matters-Given the opportunity to lead and train a team of seven seasonal contractors-Initiated a change that removed 80,000 clicks from a common process in the first year

Marketed and sold a full suite of insurance and financial products. Office was located 100+ miles from the agency headquarters and my supervisor, but my dedication and worth ethic routinely made me an agency leader in P/C sales. I developed custom, compliant marking material that was used by peers on a large-scale basis. Networking abilities with local mortgage brokers drove business my way with little to no acquisition cost.

Responsible for the day to day operations of local programming at a regional radio station. Concurrently served as an intern teacher for the Communicating Arts 134 Radio Production class at UW-Superior. Along with a strong set of leaders and supporting team, we drove record station ratings results and very favorable student survey results.