Lead and direct the work of the Citrix and SCCM Teams to accomplish the common goals of the organization.Architect and Design enterprise wide application delivery solutions.Lead the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.Implement new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the engineering team is completed prior to any technology being placed in the production environment.Implement enterprise level strategic projects, meeting deadlines, and accomplishing project action items.Citrix SME supporting over 1,600 Citrix Virtual Apps and Desktop servers, Citrix StoreFront, Citrix PVS, and NetScaler Access Gateway across multiple Active Directory Forests and Domains with approximately 1,800 concurrent users.Ensure that proper operating procedures are adhered to during the full lifecycle of all Citrix and SCCM related services throughout the enterprise including documentation, server builds, server maintenance, monitoring, support, refresh/upgrades, and decommission.Administer data within corporate change, problem management and request systems; monitor assignments and completion of efforts documented in these systems; and properly escalate issues to management. Install various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches, and configuration changes.Analyze monitoring data to recognize trends and create proactive solutions to prevent recurring issues.Maintain operations of enterprise shared services and assist application teams as needed.Facilitate training, coaching, and mentoring of team members to promote their skills development.Serve as level 3/4 support of all Citrix related infrastructure services utilizing the incident management ticketing system.

Senior Citrix support analyst contributing to the evolution of Citrix application delivery services. Acted as part of a Global End User Citrix Infrastructure team delivering products to our end users, and responsible for installation and configuration of products, and diagnosed escalated support incidents. Regional Citrix SME supporting Presentation Server 4.x, XenApp 6.x, XenDesktop 7.x Web Interface, Storefront, and NetScaler across multiple Active Directory Domains.Interfaced with business and technology partners as well as project teams. Deployed infrastructure based on project needs or capacity requirements.Worked with project teams to identify risks and gaps in functional and technical requirements.Cross-trained other team members to transfer system knowledge.

• Lead complex projects and technical problem resolution. • Implement prioritized projects, as well as manage application and technical asset life cycle in a highly virtualized financial services environment. • Interface with critical application providers, technology partners and project teams. • Install, implement, secure, maintain, and troubleshoot physical, and virtual server systems.• Install, upgrade, secure, maintain and troubleshoot business application server programs and systems.• Administer Azure, Active Directory, DHCP, DNS, VMWare, Hyper-V, Windows and Citrix servers.• Aggressively develop skillset to respond to new technical developments and challenges.• Deploy infrastructure based on long-term strategy balanced with business performance.• Proactively forecast and recommend system and data storage requirements for planned deployments.• Provide input into the architectural blueprints for solutions and updates to design during project execution.• Work with project teams to identify risks and gaps in functional and technical requirements.• Document technology projects, support solutions, and technical procedures.• Cross-train other team members to transfer system knowledge.• Effectively aid in the transition of completed projects to support teams to ensure sustainability of applications.• Work with management to set and monitor progress on annual professional development and performance goals.• Provide process improvement feedback to streamline IT procedures.• As needed, deploy system/application updates during non-business hours.

Citrix server installation and support of a large scale environment (400+ servers).

Citrix server installation and support of a large scale environment (400+ servers)

First and second level application, hardware, and infrastructure support.

Developed custom database conversion utilities to facilitate the conversion of heterogeneous data formats to dBase format in order to process complex multi-gigabyte customer financial information.