Provide general business consulting services to small companies. Consult with Bright Future VR, a startup company developing software to help educate children with Autism Spectrum Disorder.

Collaborated with strategy, data science, finance, and other peers; and, introduced advanced network analysis and machine learning methods and helped integrate a complex set of tools such as R, Alteryx, esri ArcGIS, and others to fulfill the job positions essential functions per the job description:• Led consumer research and competitive intelligence activities• Maintained a sophisticated understanding of market dynamics, including consumer, competitive, technological, macroeconomic, and political trends• Provided subject matter expertise and methodological oversight to the organization's quantitative and qualitative research activities• Identified and mapped the opportunity landscape, and provided operational context, insights, value propositions, strategic considerations, and courses of action to inform executive decision making• Collaborated to develop financial frameworks and business cases to justify alternative courses of action• Developed consumer insight briefs for design teams and decision makers

I used user research and usability testing methods, operations analysis, systems engineering, research design and statistical methods, AI/machine learning, and technology assessment methods to inform policy and strategy decisions, redesign business operations models, design decision-support systems, and design human-computer interactions/UX/UI, Example efforts include the design of systems for:• Strategies for transforming Government agencies into evidence-based organizations• Technology assessment, policy, and design of future state enterprise architectures• B2C and B2B UX/UI design for commercial insurance, financial, retail, and other businesses• Clients for whom I did user research, UX/UI design, and usability testing include State Farm, AllState, AMEX, Southwest Airlines, ONCOR, Nokia, and multiple other major corporations• Commercial airlines ramp management, and baggage handling operations that involved the safety of flight and HAZMAT issues• Detecting biases among Federal administrative law judges• While most work is proprietary samples of programs in which I participated can be found here: https://www.swacargo.com/swacargo_com_ui/ https://www.statefarm.comhttps://www.ibm.com/downloads/cas/O3BO6BDP

As part of an 11 person team of experts in RAM and Systems Engineering and designing to PICMG specifications:• Conducted user research in the field using ethnographic and motion time studies to identify human errors that resulted in system outages, and to redesign the UI and procedures to prevent such errors• Performed procedural error analysis on Advanced Telecommunications Computing systems• Performed hazard analyses to ensure maintainer safety when working on high-voltage equipment, and reduced system outages attributable to human error.

• Consulted with CEOs and CMOs of major US corporations to understand business issues • Designed and executed market research to answer customer relationship management decisions and to design direct and loyalty marketing programsDesigned studies to inform: • Major merger and acquisition decisions for national telecommunications companies • A major electronics company's decision regarding how and when to deploy smartcard technology into the US • A global branding and a go-to-market decision made by Nokia internationally • Requirements for a redesign of the MSN website • Loyalty marketing, branding, promotion, and CRM design decisions made by over 50 other major corporations such as Sony, Century 21, Lufthansa, Crystal Cruises, The Gameshow Network, Hertz, etc.

• Managed the Usability Laboratory at a digital/interactive design agency and IT company• Designed and executed programs of user research and usability testing to inform UX/UI designs• Performed cognitive engineering to support the design of the Price-Waterhouse Coopers knowledge management system•Analyzed and improved business processes for the Ingersoll-Rand Bobcat "order-to-cash" supply chain and inventory management solution

• Managed EY's Software Development Life-Cycle methodology product• Improved the product from user acceptance rate of nearly 0% to a 96% user acceptance rate

• Using operations analysis and research, redesigned clinic operations, resulting in an increase in collections from 55% to 96% of each dollar referred to the clinic, increasing profit by 200%• Developed a marketing plan that increased referrals by 25% • Performed services of a Clinical Psychologist for my first four years at the clinic

• Lead Human Systems Integration Engineer for the Air Force One Replacement program• Lead Human Systems Integration Engineer for a Special Operations VSTOL aircraft design • Human Factors Engineer on design program to convert a 737 air frame to a long range submarine hunter for the US Navy. • Was trained as and performed the duties of a Total Quality Management team facilitator.

• Leadership Instructor, taught Principles of Leadership and Management, The Basic School, Quantico, VA• Combined Arms Instructor, taught principles of combined arms warfare, The Basic School, Quantico, VA• Company Executive Officer and Company Commander, 1st Bn, 8th Marines, Camp Lejeune, NC