Patrick O'Connor Email & Phone Number

Shanklin, GB

Isle Of Wight, England, United Kingdom

Handling support requests from multiple customers via phone and web based ticketing system. Large scale server deployments, upgrading server hardware, running basic Linux commands and Linux installations. I've worked with third party suppliers to replace and return faulty hardware, as well as diagnosing issues. Handling multiple request at once and.

Took calls and emails from customers regarding any technical issues and queries. I completed both Incidents and Requests, diagnosed and fixed technical issues, incident management and supported technical projects.

My role and responsibility when working as a case manager for Nissan included:Taking call from consumers, creating a case for them, handling confidential information, liaising with dealerships, giving authority to dealerships for financial help, working to SLAs, keeping contact with customer via letter, email, fax and phone.

Receiving, reading and editing consumer tickets, banning consumers breaking rules, proactively removing malicious content, researching websites breaking ToS.

My main duties while working as a 'Brick Buddy' on LEGO Universe were: Providing support to young consumers, writing emails in an engaging and knowledgeable way, providing in-game and technical support, troubleshooting computer hardware and game issues, working to SLAs.