Patrick O' Donnell Email and Phone Number

Creative and highly motivated musician. Extensive background in customer relations and service excellence, with proven track record for producing high impact customer/client experiences that drives business results. Self-employed for the last seven years working in music education and the live performance sector. Alongside this, I work as part of the Global Order Management team for American software company, Cloudera. Specialities: I am quick to assimilate new ideas, information and concepts and am always keen and eager to learn new skills and expertise. I am naturally self-motivated with a great deal of energy and I flourish with increased responsibility. Demonstrated success in creating, managing and executing customer retention initiatives, social media promotions, and technical writing to build brand awareness and drive loyalty. -------------------------------------------------------------Research interests: information systems, database design, project management, popular music, and performance studies.Education:Prior to completing the MSc in Information Systems for Business Performance (ISBP) at UCC (2021), I completed a BMus in Music in 2012 and an MA in Music and Cultural History (Musicology) in 2013. Postgraduate:ISBP (Information Systems for Business Performance) Postgrad: co-supervised by Mr Bill Emerson and several industry mentors, I worked as part of a team to produce a framework to assist companies with the implementation of RPA (Robotic Process Automation). Music Postgrad: co-supervised by Dr Christopher Morris and Dr Paul Everett, takes for its focus the evolution of music retail and the influence of media technology in shaping consumerism. This study aims to engage with the changes to the cultural status of music in the era of digital downloading.Undergraduate: I carried out qualitative research on the popular music video and how commercialization shapes its content under supervisor Dr Christopher Morris.