• Plays a key role in designing, testing, and maintaining an online updating system.• Proactively manages website content, actively engages with customers, generates user guides, and develops informative video tutorials to significantly enhance user experience and site navigation, resulting in a 110% increase in user engagement.• Crafts and edits System User Guides to assist users in navigating and interacting with our website, ensuring a seamless and user-friendly experience.• Creates multi-channel brand communications to increase traffic and overall user experience. • Crafts compelling email copy and consumer outreach materials, effectively communicating product benefits and driving engagement, resulting in asignificant increase in email open and click-through rates.• Orchestrates end-to-end management of proposals, from inception to execution, showcasing expertise in ensuring detail-oriented execution and adherence to project timelines. • Conducts content research to ensure the accuracy of directory listings.• Proficient in translating complex technical concepts into easily understandable language, effectively bridging the gap between technical teams and non-technical stakeholders to ensure clear communication and project understanding.• Led and successfully executed the migration of critical data from a database management website to a customer-facing website, ensuring a seamless transition and uninterrupted access to essential information for both internal and external stakeholders. • Delivers exceptional technical support to users, ensuring their seamless experience and resolving issues promptly.• Works closely with the developer to enhance website design and functionality.• Assists in hiring, training, and supervising staff, including overseeing remote workers.• Edits and updates content for directory publications, contributing to formatting and layout.

• Upcoming novel, A Campus on Fire, is scheduled for publication by Regal House Publishing in Spring 2025.• Authored short stories published in various reputable publications.• Created and manages a personal website.• Implemented SEO best practices resulting in my name consistently being the top search result on Google, enhancing online visibility and personal branding.• Writes a weekly blog covering topics related to history, literature, and film, and manages a professional website at patrickrodowd.com.

• Edited technical materials and various written content, meeting strict deadlines and maintaining high-quality standards.• Integrated AI tools and automated processes into the editing workflow to enhance efficiency and accuracy in content editing.• Conducted thorough reviews, providing feedback and revisions to improve the clarity and readability of technical documents.

• Evaluate and select fiction submissions for publication.• Edit submissions to enhance clarity and content.• Maintain open communication with writers to discuss and implement edits.• Contribute a monthly blog post to the magazine's website.

• Outline with clientele, recording and coordinating event plans and execution practices.• Document details of each event, with special attention to statistics including staff breaks, guest attendance, and any conflicts that arose.• Manage events by communicating with hosts, delegating staff positions, and balancing a tight schedule.

• Accountable for equipment documentation and inventory.• Trained and scheduled staff according to clients’ needs.• Assisted managers in event planning and execution.

● Coached sales associates in customer service, sales techniques, and operations.● Trained staff in recording register counts and closure.

● Assisted management in all areas of store operation.● Responsible for counting money and closing registers. ● Trained sales associates in store operations, sales methods, and POS system.