Patrick O'Gorman Email & Phone Number

Dublin, County Dublin, Ireland

Pobal works on behalf of Government, and in conjunction with communities and local agencies, to support social inclusion and local and community development. We do this by managing funding and providing support for programmes in the areas of Social Inclusion and Equality, Inclusive Employment and Enterprise, and Early Learning and CareMy main duties as the Stakeholder Engagement Co-ordinator in the Early Years unit include:- Championing improvement and user experience-… Show more Pobal works on behalf of Government, and in conjunction with communities and local agencies, to support social inclusion and local and community development. We do this by managing funding and providing support for programmes in the areas of Social Inclusion and Equality, Inclusive Employment and Enterprise, and Early Learning and CareMy main duties as the Stakeholder Engagement Co-ordinator in the Early Years unit include:- Championing improvement and user experience- Chairing internal and external stakeholder forums- Receiving and actioning feedback from stakeholders- Coordinating sectoral Early Years communications- Conducting user research for projects- Ad hoc content management and site planning Show less

County Dublin, Ireland

As the Content Co-ordinator for the Early Years Programme Centre team, I create and oversee all content creation activities for the early year’s programmes (e.g. the National Childcare Scheme (NCS) and the Early Childhood Care and Education (ECCE) programme) Pobal administers on behalf of the Irish government.Main duties:- Content creation and management for the NCS website, authenticated parent portal, and service provider portal- Regular evaluation and auditing of site… Show more As the Content Co-ordinator for the Early Years Programme Centre team, I create and oversee all content creation activities for the early year’s programmes (e.g. the National Childcare Scheme (NCS) and the Early Childhood Care and Education (ECCE) programme) Pobal administers on behalf of the Irish government.Main duties:- Content creation and management for the NCS website, authenticated parent portal, and service provider portal- Regular evaluation and auditing of site content - effectiveness- System generated content – i.e. notifications, templates- Managing, delegating, and action of content change requests- Monitoring and reporting on Google analytics for sites- Posting of service provider direct communications via ‘announcements’ function of service provider portal- Process and procedure review and implementation- Site improvement planning- On-going drafting and revision of SOPs- Regular liaising with development team around issues and system releases- Receiving regular feedback from various internal and external business units- Management of Irish translation of website content Show less

Dublin, Leinster, Ireland

Working as the single Editor of the Customer Experience Operations Content Team for the world’s largest online gaming company, I was responsible for ensuring the highest standards of content by editing and improving all web-page articles, email templates, internal procedures, and other types of content created by a team of multi-lingual Content Specialists, all while ensuring that the Star’s Group content strategy was properly implemented and adhered to.Key duties:- Reviewing… Show more Working as the single Editor of the Customer Experience Operations Content Team for the world’s largest online gaming company, I was responsible for ensuring the highest standards of content by editing and improving all web-page articles, email templates, internal procedures, and other types of content created by a team of multi-lingual Content Specialists, all while ensuring that the Star’s Group content strategy was properly implemented and adhered to.Key duties:- Reviewing, editing, and approving all English operational/help content featured across all the Stars Group verticals.- Ensuring content was clear, easy to understand, and engaging.- Improving the effectiveness of online help content to increase usage, satisfaction, customer self-solve and the reduction of customers requiring assistance from the contact centre.- Working with the Content Team Analyst to use data and feedback from users to help evaluate and enhance the value of help content including on-line articles, template response, chat answers and internal procedures.- Ensuring alignment with existing company and brand style guides and conventions as well as defining and implementing new improvements across the team.- Continually providing feedback and regular training to Operations Content Specialists on best content creation practices and tips.- Reporting performance of both myself and the team to management.- Other duties as required. Show less

County Dublin, Ireland

Reporting to the Content Manager it was my responsibility to supervise and assist a team of Content Administrators and one Publisher Liaison Advisor.Main duties:- Ensuring that monthly review and call targets (amongst others) were hit by the team.- Conducting regular quality assurance reviews of content uploaded by the team.- Reviewing current processes for managing content and offering improvements and/or new processes.- Coaching team to help deliver on department… Show more Reporting to the Content Manager it was my responsibility to supervise and assist a team of Content Administrators and one Publisher Liaison Advisor.Main duties:- Ensuring that monthly review and call targets (amongst others) were hit by the team.- Conducting regular quality assurance reviews of content uploaded by the team.- Reviewing current processes for managing content and offering improvements and/or new processes.- Coaching team to help deliver on department KPIs- Quality audits of publisher catalogues ensuring we were fully up-to-date with products and scheduling reviews accordingly.- Working with Content Manager and the IT Team to develop IT systems to improve relevant areas- Chairing regular team meetings- Holding monthly one-on-one meetings with each team member- Conducting phone and first-round interviews for new candidates- Responsible for induction and training for new hires Show less

Dublin

While working as a Content Administrator at Research and Markets, I took on on the responsibility of working with the new publishers/suppliers as soon as they signed up. This was a completely new role in the company and after 4 months of doing both roles I chose to focus solely on the Publisher Liaison role. The role was essentially a content account manager for newly signed publishers.I worked with these newly signed publishers to ensure that they were providing all necessary… Show more While working as a Content Administrator at Research and Markets, I took on on the responsibility of working with the new publishers/suppliers as soon as they signed up. This was a completely new role in the company and after 4 months of doing both roles I chose to focus solely on the Publisher Liaison role. The role was essentially a content account manager for newly signed publishers.I worked with these newly signed publishers to ensure that they were providing all necessary materials and broight their products to our market in a timely fashion, establishing a plan for them and assigning them to a member of our Content Department after a designated amount of time. This role required the ability to work quickly but not compromise quality and showed my ability to create good working relationships with our clients. I was responsible for guiding newly-signed publishers through the content upload process once with the aim of:- Keeping the turnaround time between signed contracts and content uploaded within an agreed time frame- Obtaining high quality content for upload to the Research and Markets website- Building good relationships with suppliers- Creating/establishing publishers' production schedules and ensuring that they will continue to send us the required materialsKey duties:- Continuing the same duties as previous done while a Content Administrator- Managing a high number of accounts simultaneously- Communicating with the different departments about new publishers with the goal of utilising sales- Handling the handover process of new publisher to their newly designated Content Administrator Show less

Dublin

This role involved working as part of the content team for the world's largest online market research store. I dealt with the editing, uploading and maintenance of new content onto the website, where it is sold. This is done through a CMS. I also regularly liaised with publishers to receive the latest product catalogues, good marketing material, samples, and images as well as maintaining strong working relationships with them. Additional projects are also done outside of the regular job spec… Show more This role involved working as part of the content team for the world's largest online market research store. I dealt with the editing, uploading and maintenance of new content onto the website, where it is sold. This is done through a CMS. I also regularly liaised with publishers to receive the latest product catalogues, good marketing material, samples, and images as well as maintaining strong working relationships with them. Additional projects are also done outside of the regular job spec. This role required many skills including; attention to detail, organisational skills, good communication skills, and IT knowledge.Main objectives:- To ensure the content on the Research and Markets website is up-to-date with the production catalogues of our publishing partners- To build and maintain relationships with our publishing partnersResponsibilities include: - Proof-reading and editing content received from our publishing partners- Uploading content to the database- Carrying out price updates to ensure our prices are in line with those of our publishing partners- Running bulk uploads of content via our internal systems- Editing product images - Key point of contact for our publishing partners on all areas of their content on our website- Meeting daily/​weekly/​monthly targets Show less

Dublin

Operation Smile Ireland is a children's charity treating facial deformities such as cleft lips and cleft palates all around the world. From January-September 2013 this was an internship and then, when it ended, I stayed on in a paid part-time position until June 2014.This office based job required initiative and the ability to communicate ideas and good technical awareness. Main objectives:- Increasing Operation Smile Ireland's media presence through planning and… Show more Operation Smile Ireland is a children's charity treating facial deformities such as cleft lips and cleft palates all around the world. From January-September 2013 this was an internship and then, when it ended, I stayed on in a paid part-time position until June 2014.This office based job required initiative and the ability to communicate ideas and good technical awareness. Main objectives:- Increasing Operation Smile Ireland's media presence through planning and implementing PR- Maintaining and updating the Op Smile Ireland website, including creating content in the news and events sections.- Taking charge of the Op Smile Facebook and Twitter social media pages as well as their Youtube channel.- Assisting in the creation and delivery of the bi annual newsletter, both electronic and hard copy- Maintaining and updating the donor database- Contacting donor and volunteers through mass emailing - Event organisation- Ad hoc administrative dutiesSome of my achievements include:- Getting numerous press inclusions in both regional and national newspapers- Organising participation and the running of the day of the Flora Women's Mini Marathon 2013 and 2014- Running the Op Smile stand at Africa Day 2013 and 2014- Running the Op Smile stand at the Random Act of Kindness Festival in Clonakilty 2013- Increasing Op Smile's social media presence- Assisting in the creation of content and design of the newsletter 2013 and 2014 Show less

Eden Gate, Wicklow

Bachelor Of Arts (B.A.), History And Political Science

Graduate Diploma, Creative Multimedia

Diploma, Desktop Publishing