A seasoned Customer Success Manager with over a decade of experience helping organizations maximize product adoption and client satisfaction. Currently at Engagedly Inc, he leads customer success strategies for diverse clients. Patrick has previously held senior roles at theEMPLOYEEapp and StaffConnect Group, working with top global brands like Mercedes Benz US & Hungary, Avis Budget Group, Siemens, Toyota UK, Nissan North America, Honda, Catholic Health, and more, driving retention and success across multiple industries.

I work with customers to ensure a successful roll out and continued adoption of the StaffConnect App. I own the overall relationship with clients helping them improve adoption, ensure retention and providing overall satisfaction. I work with customers to establish critical goals and help them achieve those goals. I am a customer champion and express their needs internally.

Jive system owner/Confluence Business LeadDevelop and sustain Jive usage – (Increased participation level by 41% in first 6 months, 90% active)Create Internal collaboration best practice across global businessCreate internal collaboration strategy aligned with global business strategy.Align internal collaboration systems with brand values and strategy.Support global strategy with online eventsMaintain relationship with suppliersManagement of administrative staff Reporting – Jive CMR, Google analytics

 System owner for Internal Enterprise Social Network. Project leader for international employee engagement programme Project manager for purchase and implementation of international learning platform. Creator of launch strategy and implementation strategy of Enterprise Social Network.  Orientation, mentorship and support to users. Coordinator of the application of governance standards. Brand Ambassador – internally and externally. HTML5 widget developer Management of international team of community managers Management of administrative staff Reporting – Jive CMR, Google analytics Maintain relationships with key stakeholders and senior level staff Social business evangelism

 Admin and Tech support lead for International internal Jive instance. Head trainer for European users, involved travelling internationally. Liaison between Jive support team and users. Key in the strategy and implementation of changes within Jive community. Project Manager for in house App development for Jive Community Creating and maintaining documentation for Jive Community (i.e ‘How tos’ and ‘Quick Tips’ Regular blogger and Host of all internal AMAs Responsible for Admin console

 Database Management (excel) for the University of Swansea and London Ambulance Service Transcribing patient interviews Data collection and analysis IT support

 Teaching an introduction to prose writing in English. Including a variety of styles, research techniques and problem solving ideas

 Creating information leaflets for sexually transmitted infections

 Raising orders for clinical and non-clinical stock and supplies. Writing quarterly and annual reports, including projections and summaries of statistics. Creating and publishing team literature for clients and other teams. Updating Service Level Agreements between the team and external bodies, including the commissioning bodies.  Maintenance of intranet and internet site.