Patrick O'Malley Email & Phone Number

Oxford, Ohio, United States

• Tier 1 and 2 technical support for all city government employees, including these divisions:-City Manager's Office-City Planner's Office-Finance-Fire-Police-Service Department-Streets and Maintenance-Water.
• Research, provision, and deploy all hardware and software.
• IT budget management
• Project Management for IT/City projects
• Active Directory, Exchange, 365 administration-User account Creation/deletion-Security Group management-Group Policy-Mail filtering and Routing
• Network Administration via Meraki-Troubleshooting all networking issues including routing, connection, and VPN.

Earlham College

• Design/Maintain PL/SQL driven web pages including:-Central student and faculty user portal, The Heart-Student worker time management system-Online Faculty/Student Directory and class photo rosters-Student Advising.
• Maintain and update legacy code base written in SQR, PERL, and C.
• Create custom reports using Evisions Argos Reporting Studio. Create custom pl/sql tofurther enhance the reporting options.
• Design and create custom interfaces between 3rd party systems and Ellucian Banner, including:-Slate, an Admissions Management tool that required integration with Ellucian Banner’s Common Matching system and the.
• Administrate the faculty and student account creation processes and role management forEarlham College and satellite institutions
• Create documentation for functional offices and train end users of custom applications.

Oxford, Ohio, United States

• Provided technical support via phone and remote desktop for all Miami University services(including Sakai, Banner, etc.) and devices for faculty, staff, students, and retirees.
• Leader of the first-response team for University service disruptions. This included craftingcampus-wide communications about issues, managing expectations, diagnosing outagesand directing them to the correct support.
• Retained and maintained a comprehensive body of knowledge about Miami Universityservices, personnel, and processes. This includes a large amount of internal and externaldocumentation
• Created and shepherded problem tickets to appropriate Level 2 and 3 technicians using theAltiris Help Desk system and Symantec Service Desk
• Performed service requests such as password resets, listserv creation/deletion, andsoftware pushes via Symantec Management Console, Casper, and Microsoft SCCM
• Level 2 liaison for all issues and service requests concerning networking/connectivity, ActiveDirectory, LDAP, and Microsoft Exchange permission and account issues.

Oxford, Ohio, United States

• Setup and maintained all computers, phones, copiers/printers, AV equipment, and otherduties as assigned
• Setup and maintained Windows XP system images via Symantec Ghost imaging software
• Updated and maintained SQR reports that interfaced with alumni and donor databases
• Setup and maintained Novell user accounts and group memberships and manageddepartmental servers

Oxford, Ohio, United States

• Installed, configured, and maintained operating systems and software for LearningTechnology Center computer labs (both Windows and Macintosh)
• As head technician (2003-4), oversaw the work of other technicians
• Assisted faculty, staff, and other departmental computer labs
• Upgraded computer labs from Windows 2000 to Windows XP

Oxford, Ohio, United States

Part of a team that produced several web pages including online billing systems. My primaryduties were writing PHP code to interface with the Oracle customer databases anddynamically display the data.

Mason, Ohio, United States

• Tested Quebecois French version of ChartMaxx
• Created Automated Test Plans using WinRunner and Test Director
• Updated and maintained testing computers for QA Department
• Improved efficiency of testing process through use of Symantec Ghost imaging software
• Assisted in testing of software on all supported Microsoft Windows operating systems