Patrick O'Bryant Email & Phone Number

Denver, Co, Us

Seattle, Wa, Us

Denver, Colorado, Us

Developed custom dashboards to help stakeholders understand business health and support their decision-making process. Leveraged tools, primarily Tableau, Google Analytics, Salesforce and Microsoft SQL Server to build ad hoc reports and allow stakeholders to further understand key business trends. Assisted executive team with interpreting data, generating key business insights, and making data-driven business decisions.► Worked with largely unstructured tables to define and pull accurate key business metrics.► Developed over 100 tableau dashboards supporting the reporting for different departments.► Maintained existing tableau dashboards that required updating to new databases after migrations.► Investigated and developed product-based reporting that did not previously exist in the organization.

Englewood, Co, Us

Perform intensive data analyses that collect, report on, model, analyze, and present large amounts of data with a focus on increasing productivity, lowering fixed and variable costs, and improving customer experience. Conduct operations research in ways that apply unique, creative, and innovative techniques, advanced approaches, and/or new technologies.► Share results with high-level stakeholders within the service organization and the executive team.► Utilize business mindset and data acumen to deliver actionable recommendations intended to improve key metrics and performance indicators.► Improved accuracy and performance of corporate workforce management software 20% by using data modeling to make routing and customer communication more accurate.► Slashed time needed to develop pilot performance reports from 4 hours to 10 minutes.► Promoted from Operations Analyst I to Operations Analyst II within first 11 months.

Managed a security team of up to 5 and promoted a collaborative, team-based work environment while protecting clients’ safety and enjoyment. Ensured delivery of top-shelf customer service.► Recognized for ability to smoothly and consistently de-escalate situations with dissatisfied customers.► Acquired ability to organize and motivate staff in stressful/busy environments.

Handled customer service, incoming phone calls and email, data entry, and filing. Filled client orders and communicated daily with customers and university departments.► Troubleshot issues with industrial printers.► Developed outstanding, proactive customer service skills.

Organized efficient delivery routes and assured prompt delivery of orders to variety of on-campus departments. Logged all delivery information and data into a Web-based system.► Learned how to efficiently plan work requirements to ensure timely completion of tasks.

Master Of Science, Data Science

Bachelor'S Degree, Economics

General Studies Coursework