Patrick Odom Email & Phone Number

Arlington, TN, US

Bartlett, Tennessee, United States

Bartlett, Tennessee, United States

Memphis, Tennessee, United States

Recruit, interview, hire and establish training program for all customer service personnel. Oversee the daily workflow of the department supervisory staff. Provide constructive and timely performance evaluations and handle discipline and termination of employees in accordance with company policies.
Draft, implement, and execute policies and procedures.

United States

Memphis Metropolitan Area

• Oversee operations for an alarm monitoring station. Provide strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems.
• Handle HR functions to include recruitment, hiring, training, and scheduling.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Plan and review compensation actions; developing and enforcing policies and procedures.
• Prepare the annual budget; forecast requirements; schedule expenditures; and analyze variances.
• Develop, implement, enforce, and evaluate policies and procedures for receiving product, equipment utilization, inventory management, and shipping.

Memphis Metropolitan Area

• Implemented both tactical and strategic service and efficiency improvements.
• Completed MassMutual’s Directors Training program.
• Achieved 96% customer satisfaction approval rating on 15,862 transactions.
• Conducted analysis and coordinated with I.T. department to address 1099-R access which lead to a decrease in call volume and lowered costs.
• Facilitated team building exercises to increase productivity during weekly team meeting.
• Consistently surpassed aggressive sales targets and won Top Reflex Roll-In Performer recognition by qualifying $21 million in rollover sales.

Memphis Metropolitan Area

• Directed up to 15 personnel to provide customer service and patient assistance for a medical device company.
• Drafted comprehensive proposals for patients detailing medical equipment and managed inventory.
• Successfully achieved First Place in Profitability of 107% through removal of excess inventory, attainment of larger discounts from suppliers, reduction of vendor ranks, and add-on sales.
• Recruited, hired, mentored, and trained personnel to deliver punctual, efficient deliveries of medical supplies and equipment to patients.
• Created monthly, quarterly and yearly budgets.

Gulf Shores, Alabama, United States

• Responsible for management, supervision, and organization of the network operations to provide support of IT systems in order to meet or exceed agreed upon service levels.
• Initially recruited to develop nationwide sales newsletter for all company offices that successfully increased sales by providing best practices.
• As Training Manager, developed sales program and highly-successful credit and collections program which achieved 47% revenue boost.
• Served as Network Administrator to oversee antivirus protection, Windows updates, spyware excision, hard drive defragging, disc imaging, data recovery, implementation of network, and user management.