Patrick Ojuang Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

Responsibilities1. In charge of Kenya, Uganda, Tanzania and Rwanda.2. Microsoft 365 Administration (all admin centers) - Identity management3. Microsoft Azure AD Administration - Identity and security management4. Sharepoint Administration - Data management5. Load balancing on firewalls (PfSense and Fortigate)6. PfSense and Fortigate firewall management and administration7. Network setup and configuration8. Kasperky Endpoint Security Cloud Administration9. IT risk and compliance management10. User support/help desk administration (Freshservice)11. Mac and Windows diagnosis and troubleshooting.12. Ubiquiti wireless network setup, management and support using Ubiquiti controller.13. IT services and assets budget control14. User training around cybersecurity, office 365 usage and applications.

Nairobi, Kenya

Responsibilities1. Intelligent Transport System (ITS) diagnosis and troubleshooting.2. Installation on new Intelligent Transport System (ITS) Solutions3. Installation and maintenance of intelligent surveillance solutions including security cameras (CCTV) and vehicle number plate recognition cameras.4. Local Area Network (LAN) installations and support/maintenance.

Kenya

I am a passionate IT enthusiast with an understanding of various elements of IT-related technologies and I’m keen on growing as a professional. My key skills and experience include network administration, system analysis, and design, system administration, providing user support, troubleshooting, and maintenance; among other areas. A summary of my experience includes maintaining computer systems and networks, troubleshooting systems and network problems and diagnosing and solving hardware or software faults, configuring network diagnostics problems, and performing networking, including cabling and local area network setup and configuration. I am seeking a position where my skills and experience in ICT will ensure I provide the solutions brought about by emerging technologies.

Nairobi, Kenya

Nairobi, Kenya

Responsible for network infrastructure setup and support, including LAN structured cabling.

Nairobi, Kenya

Responsibilities include: Intelligent traffic camera installations. Integration of traffic lights intersections using fiber optics. Assembly and installation of traffic lights

Nairobi, Kenya

• Handled network project management that is, through configuring network infrastructure designing, and set up.• Dealt with incoming faults professionally and courteously over the phone and by email.• Diagnosed and resolved computer problems to the customers’ satisfaction.• Conducted full and thorough diagnostics with end-users to enable the first point of contact fault resolution.• Managed faults through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of the progress.• Managed scheduled tasks for customers, designed to ensure that the customers’ systems remain operational.• Correctly logged incidents and faults, and categorized and prioritized them in line with team procedures.• Identified and escalated repeat issues or service risks into service management teams.• Provided accurate information on IT products or services to customers.• Recorded events and problems and their resolution in logs.• Took ownership of faults and managed them logically and methodically.• Walked the customer through the problem-solving process.• Directed unresolved issues to the next level of support personnel.• Shared knowledge with team colleagues.

Nairobi, Kenya

Responsibilities include: Provision of data security solutions Provision of infrastructure cabling solutions Provision of data centre computing solutions

Bsc. Information Technology, Network And System Administration/Administrator

Kcse, High School

Activities and Societies: Football, Debate, Christion Union Leadership