Patrick Okonji Email & Phone Number

Lagos, La, Ng

Lagos State, Nigeria

Recruited as Senior Sales Executive and Vendor Manager at Global Travel Distribution Nigeria Ltd in 2012, I applied business acumen, commercial understanding, and business analysis prowess, to develop marketing strategies that led to improved promotions and the installation of Galileo GDS software for travel agencies.I pride myself on acting as a subject matter expert, transferring knowledge to others and providing advice to relevant stakeholders on business solution. With a focus on boosting KPIs and revenue, I manage the analysis and troubleshooting of problems relating to sales, vendor relationship management, market research, and customer service. Major Contributions:► Identified customers' needs by creating and understanding their behavior and recommending appropriate product and service offering, resulting in a 10% decrease in churn rate and 12% increase in customer satisfaction score.► Conducted market analysis on market trends in consumer industries, resulting in a 15% increase in market share gains. ► Gathered data from a variety of data sources, performing meaningful analysis that improved decision-making and business initiatives for senior management.To learn more about my contributions within this role, please connect with me on LinkedIn!

Lagos Nigeria Head Quarters

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard-earned reputation for excellent business practices and products’ quality.In my experience as Senior Protocol and Logistics Officer at Dangote Industries Limited, I led corrective and preventive actions at the leadership level which led to project success, closure and recurrence control. I also collaborated with Project Managers on procurement, logistics and service requirements, which improved the purchasing power of the department. Other responsibilities and notable achievements included, but not limited to: ► Conducting qualitative and quantitative analysis on logistics operations, reducing operational inefficiencies by 20%.► Establishing and maintaining productive relationships with travel agencies and airlines nationwide, improving business performance by 25% in less than a year. This role honed my skills in performing industry research to clarify, define, or satisfy technology orbusiness process issues.

Lagos State, Nigeria

For over 6 years, I worked as City Ticketing Office Lead Agent at Air Nigeria Development Company Limited. During my role, I implemented procedures for processing tickets for all types of sales, including day-to-day implementation of marketing initiatives, financial reporting needs and event promoter settlements. I’m most proud of my achievement in identifying customers' needs by creating and understanding their behavior and recommending appropriate product and service offering, resulting in a 10% decrease in churn rate and 12% increase in customer satisfaction score.

Master Of Science - Ms, Customer Service

Ba (Hons), Art

Activities and Societies: Poetry Club member, Ambrose Alli University Editorial board member Enibokun magazine Poetry Column Writer - Ivie.