Patrick Onah, Pmp Email & Phone Number

Canada

• Support application deployment, network and database switchovers• Maintained critical linux environment used for storing and processing business critical payment files. • Working with delivery team including dev, test, release management, solution architect and business teams• Onboarded new users to the cloud environment using IAM, and implemented security best principles • Designed and maintained a robust fleet of EC2 instances used for billing operation using IAC

• Coordinate both front office (FO/IM) and back office (TX/RAN,Optics,DATACOM) team through fault escalation to resolution process ensuring active or passive faults are treated efficiently and resolved within agreed SLA.• Provide regular soft trainings to ensure BO teams are well equipped to deliver individual KPIs.• Perform root cause analysis review with Shift Lead and Incident Managers to ensure tickets are properly updated on OWS.• Ensure escalation matrix is duly followed and timely escalations are made to various stakeholders as per agreed SLA and WLA.• Identify network risks and pain areas speedily escalating to relevant stakeholders and following up to resolution providing workaround solutions where applicable to ensure customer satisfaction. • Analyze transmission path statistics which comes out of different business object report• Specify impact of the transmission problems on GSM/3G/4G Network (Drop Call, Outages, Poor services due to over utilization and broadcast storms, Frame loss, Packet loss• Troubleshoot transmission problems and determine the problem cause provising recommendations• Use different transmission management systems for analysis and troubleshooting process (SO-EM, NCE, ProVision NMS, Cambridge PMP)• Recommend corrective maintenance on links with poor RSL, Availability and/or errors.• Provide 2nd level support for Field resources, L0 & L1 NOC Engineers towards timely resolution of active issues• Drive shift team (Optics/Datacom, BSS, MW, Fiber, Front Office) and advise accordingly on all technical issues providing guidance as required.

• Subject Matter Expert responsible for supervising engineers towards timely resolution of network related issues.• Conduct proactive consultative analysis of customer network to discover and eradicate potential problems. • One of the key players in managed Service Level Agreement between Ericsson and a Telecom Operator Client.• Ensuring project deliverables provided to customers are continuously available and performing according to agreements. • Carried out several presentations to clients and management regarding technical solutions, project implementation and risk analysis/impacts.• Interfacing with stakeholders during network operations and end-to-end issue resolutions. • Executing proactive and reactive hardware maintenance activities on sites, which require a higher level of skill.• Institute a process through technical expertise that provides quality support and resolution of customer reported events and critical incidents in a timely and effective manner• Ensures NOC team adhere to all developed/contracted Service Level Agreements (SLA) in association with specific services in a multi-vendor environment• Coordinating handshake between GNOC and Local team during fault resolution to reduce MTTR and creating a seamless delivery process• Drives all necessary escalations, as required, through resolution and global best practice• Ensure all operating policies and procedures are developed, maintained and adhered to by all operations staff, including customer sensitive data and security policies like Access ref• Build team by guiding and developing subordinates• Coordinate weekly/monthly reconciliation meetings with 3rd party vendors as well as meetings highlighting hits/misses, pain areas.• Supervising to project team from project initiation, roll-out, integration and performing site acceptance/ snag resolution for integrated nodes

Lagos

Worked as a Back Office Transmission Engineer for Smile Network across Africa,managing Microwave Transmission equipment in Nigeria, Tanzania and Uganda.• Worked as Team lead for all back office Transmission operations.• Was responsible for fault management of all access routers in Smile Network.• Managed Tejas MUX(London to Nigeria; London to Uganda: London to Tanzania).• Conducted fault management on all Microwave nodes (Ericsson Traffic Node and Alcatel Lucent MPR).• Performed preventive & corrective maintenance and issue resolution.• Carried out Integration and Configuration of transmission network equipment on telecom networks.• Provided second level assurance support activities by working with field engineers and Front Office providing support to them during fault resolution.• Provided second level Incident Management support to maintain MTTR (mean to time response).• Provided technical solutions for both reactive and proactive issues found on client network.• Carried out Operation and Maintenance of SP415 & SP420 routers.• Performed System Administration and Reporting activities on the network.• Carried out several acceptance test procedures with the client to guarantee optimum functionality of end products at the end of the project before handing over to the client.• Carried out continuous self-improvement of skills and competence by attending several technical and leadership trainings that could result in better project delivery and greater customer satisfaction.• Worked daily with diverse teams from various backgrounds in order to deliver optimum results and foster good team spirit.• Conducted regular knowledge transfer of experiences gained on projects and during operations, to colleagues in order to guarantee first-time-right implementations while working as a team.

-Was the microwave transmission engineer responsible for Backhaul System planning,Implementation and maintenance of transmission networks for the following clients:Mainone, Total E&P, Seven Energy (Uquo Gas), KCA Deutag, NNPC R&D, Central Bank of Nigeria, Delta State Board of Internal Revenue and Sterling Oil MPLS who provided coverage for the Southern part of Nigeria.- Carried out Microwave system routine maintenance and upgrades.- Performed routine site spot checks.- Carried out Power Maintenance and Optimization including Microwave antennaalignment and GSM/UMTS sectorial antenna Mechanical tilting