Proactively engaged customers to identify opportunities for optimizing Microsoft 365 solutions, driving business productivity.Delivered strategic insights and personalized recommendations to maximize the value of Microsoft 365 products.Monitored customer usage and adoption, providing guidance to enhance engagement and feature utilization.Collaborated with customers to identify and resolve potential issues, ensuring smooth transitions and continuous improvement.Communicated product updates and best practices to support business goals and improve operational efficiency.

Engaged customers to align Microsoft 365 solutions with business goals, enhancing productivity and collaboration.Delivered personalized product recommendations and demos, driving informed subscription decisions.Guided customers through onboarding and troubleshooting, ensuring smooth adoption and utilization.Communicated Microsoft 365 updates to improve feature adoption and engagement.Collaborated with technical teams to resolve complex issues and ensure customer success.

- Administering Microsoft 365 tenant by creating, updating, and removingusers, groups, permissions, and software licenses assignments- Managing Cardinal Security Services Ltd's Microsoft Endpoint ManagerSecurity and Compliance tool for mobile device management- Managing Microsoft SMTP servers- Managing Microsoft Active Directory- Installation and configuration of Microsoft Windows Server operating system- Collaborating with the Human Resources and Security & Compliance onprocesses, procedures, and requirements- Managing and maintaining licenses and subscriptions for all products used byinternal employees

- Performing routine system maintenance and analysis functions, includinghardware configurations and adding, removing and replacing equipmentcomponents._Managing the company's Microsoft subscription_ Handles and ensure effective operation of internet services.- Troubleshoot system and network problems, diagnosing and solvinghardware or software faults Working continuously on a task until completion (or referral to third parties,when appropriate)- Design, develop and manage the company's websites.- Oversees all graphic design needs.- Printing of Identity cards for new staff(s) or as directed by the HumanResource Specialist- Setting up Microsoft Teams meeting and or zoom meetings when the needarises.- Maintains and issuance of technical work tools such as mobile phones,laptops, flash drive etc.- Setting up accounts for staff, educating them on logging in and resolvingissues arising- Creating a wide range of graphics and layouts for product.- Handling repairs and maintenance of computer and accessories.