Patrick Ouellette Email & Phone Number

Hampton Falls, Nh, Us

New York , Ny, Us

- Develop and execute the Claims Technology strategy in alignment with key business imperatives as well as organizational growth and modernization directives.- Ensure support, stability, and security of existing applications while collaborating on the implementation of new technologies to create a more modern and customer centric claims experience.- Deliver deeper levels of automation and simplification across claims technologies.- Continuously develop engineering team to adopt new technologies, ways of working, and collaborating with internal and external partners.- Create strong partnerships with claims business partners as well as product management organization.

Radnor, Pa, Us

- Servant leader with responsibility for 10+ agile teams and corresponding leadership staff delivering business value via scaled agile for 100+ applications supporting multiple best in class product offerings in the group benefits market.- Manage both “business as usual” and strategic budgets through rigorous review and timely corrective actions to control expense but also highlight emerging opportunities to serve the business and claimants.- Partner with Architecture team to define engineering best practices and serve developers with tools that help them define areas of opportunity to continue to build their capabilities as well as increase code quality and security.- Collaborate with business and IT partners to influence and prioritize business value delivery, application roadmaps and security imperatives through continuous planning, prioritization via PI planning. - Leading critical effort in Group Protection IT to ensure legal merger of Group Protection business post acquisition of Liberty Mutual involving 20+ development teams as well as enterprise integration partners.- Defining Claims application roadmaps, post-acquisition, to determine strategy to collapse and modernize capabilities to better serve customers while optimizing cost to maintain, develop and support applications through targeted cloud migration.

Radnor, Pa, Us

- Served as the interim AVP of the Claims IT organization (May 20 – April 21) serving the teams responsible for all application support and development activities of 100+ applications across small/mid and large/national Group Protection.- Supported the Legal Entity Merger program as the IT lead responsible for coordination amongst all teams engaged in the effort to deliver a cohesive solution that supports the business as well as the targeted savings. - Working closely with business partners to continually identify opportunities that best serve our business and customers through prioritization, ideation and stabilization efforts to deliver business value-based technology roadmap.- Lead critical effort in Claims IT to ensure legal merger of Group Protection business post acquisition of Liberty Mutual Benefits business.- Also lead high profile effort to address Claims application security exposures across the Claims applications acquired from Liberty Mutual Benefits.- Engaged with Business and IT partners to provide initial estimates, plan and targets for Claims Modernization to deliver a unified platform that enables Group Protection to be highly competitive in our market. - Continually monitor and work with Claims leadership team on budget and make budget adjustments necessary to remain on plan but continue to deliver value through priority discussions.

Radnor, Pa, Us

- Responsible for the strategic development and communication of plans to execute the migration of all Liberty Mutual Benefits claims applications from Liberty Mutual to Lincoln Financial as a result of Lincoln Financial acquisition.- Successfully lead multi-discipline Business and IT teams in the identification, prioritization and migration 80+ applications that support a 1.75-billion-dollar Group Protection business - Collaborated with and connected legacy Liberty and Lincoln teams to focus on common goal and priorities. - Negotiated and coordinated multiple vendor contracts to retain or secure software and services necessary for application migration. - Presented key data and status to IT and Business stakeholders to apprise them of progress to non-negotiable Technical Services Agreement exit date (10/31/2019)- Planned, lead and participated in successful multi-day systems and business cutover that coordinated the work of 150 people across multiple locations, time zones, technical disciplines and delivery methods. - Key team member who collaborated with Liberty as well as consultant teams engaged in merger and acquisition activity.

Boston, Ma, Us

- Coached a team of talented engineers developing critical cloud-based solutions supporting all lines of business responsible for providing key geospatial location data.- Collaborated with various business partners to identify and create 3rd party data integrations that drove higher levels of efficiency in actuary, underwriting, quoting/binding and catastrophe analysis.- Partnered with new and existing vendors to identify emerging capabilities that support the Liberty business strategy and technology vision.- Lead efforts to modernize legacy technology for data transmission, analysis and storage to reduce cost and risk to the organization.- Fostered continuous improvement amongst the team by providing actionable feedback on performance and development opportunities via training and specific project work.- Collaborated with technology partners to identify areas of overlapping and redundant 3rd party data integrations to save on contract cost as well development and support costs.- Achieved alignment with product management team on measures of success, key performance indicators, and product/technology roadmaps.

Boston, Ma, Us

- Responsible for Billing, Finance, Actuary and Cross Portfolio delivery as well as oversight of Service Management Organization (SMO).- Successfully lead agile transformation for Cross Portfolio team leveraging Kanban / Scrum principles for the management / delivery of the services based in Pivotal Cloud Foundry/Amazon Web Services. - Work with Architects, Technologist and key Developers to establish standards/patterns for service development for all LMB Core Operations Support & Solution teams.- Collaborate across LMB Core Operations Support & Solutions to “ignite purpose” around standards/patterns such that teams can better integrate and support shared technology. - Keenly aware of the power of self-organizing teams and leveraged Servant leader tactics to enable the Cross Portfolio and SMO teams to organize in a more effective fashion committed to higher quality and faster delivery.- Key team member of the LMB Roadmap team directed to build Architectural Runway for enabling the integration of legacy and new build platforms to better service our customers.- Engage teams across the Liberty enterprise to review solutions for internal and external compensation to meet the needs of Finance business partners who desire greater flexibility in compensation systems.- Establish necessary feedback loops for SMO team to ensure the delivery of performance feedback to increase the quality of incident response and Incident process support

Boston, Ma, Us

- Creatively lead teams to establish Kanban like capabilities for backlog management and estimation while still adhering to required stage gates of waterfall approach.- Successfully directed multi-discipline team in Commercial Insurance to upgrade application infrastructure and front end code management tools/practices.- Proven track record of coordinating and allocating resources to high profile operational infrastructure initiatives, while gaining commitment and engagement from multi-disciplinary teams.- Adept in collaborating project deliverables across multiple IT disciplines and dispersed teams. - Keen ability to negotiate with senior management to refactor delivery dates to address business and technology needs and dependencies due to shifting business needs.- Participated in and assisted in establishing use of LMS tools, team structure and continuous improvement initiatives.- Worked with business and IT stakeholders to define RTC intake process for operational work including process definition as well as tool configuration.- Defined discretionary release process for Group Benefits Technology operations that collaborates the needs of key IT and business stakeholders.

Boston, Ma, Us

- Proven track record of coordinating and allocating resources to various IT initiatives within ETS Legal systems from project inception to final delivery.- Adept in collaborating project deliverables across multiple IT disciplines. - Successfully directed multi-discipline teams to leverage and deliver on the benefits of cloud computing technology for the creation of DR environment and upgrade of existing infrastructure.- Keen ability to negotiate and re-engineer project schedules to address changes in project deadlines and allow opportunity for creative problem solving to meet measures of project success. - Collaborated with IT and Business stakeholders to develop application technology roadmap inclusive of application and supporting infrastructure enhancements.- Leveraged internal tools sets available for project management practitioners to ensure appropriate project artifacts were created, maintained and referenced for future projects and project milestones were achieved.- Coordinate software installation and associated testing efforts in support of critical projects.- Assisted business partners in assessing departmental testing acumen and consulted in recommendations for go forward requirement and testing solution.

Boston, Ma, Us

-Successfully managed and planned monthly release testing for front end customer quoting, account service, and company face applications.-Reviewed targeted scope and assessed departmental testing capacity.-Assessed strategic and continuous development initiatives for impact to manual and automated test suites.-Worked with automation resources on staff as well as part of QA shared service in Dover to build automation and steer build out efforts for appropriate coverage.-Divided monthly testing scope amongst automation and manual testers to ensure maximum and efficient coverage.-Managed the work load of team of testers comprised of FTEs and contractors.-Served as the point of contact and subject matter expert for specialized testing, System Down, Integrated and Implementation Testing.-Managed and triaged all defects entered within the monthly release window to insure accuracy and trace-ability.-Reported capacity and testing progress throughout the monthly testing window to stakeholders.-Assisted with testing as necessary and perform DB testing throughout the course of the release based on automation output.-Mentored and provided guidance to junior members of the team for test planning, defect triage, and issue resolution.-Suggested and created innovation or efficiencies within the test process on an ongoing basis.

London, Gb

-Lead testing efforts for third party integration system for Pearson Eduction intellectual properties for education.-Created and executed test plans across multiple interconnected and distributed systems with the use of various tools including, SOAPUI, Quality Center/QTP, as well as Selenium based scripts.-Coordinated defect triage through various defect tracking systems.-Served as the pilot project for the implementation of Agile testing methodogies while working closely with Product Owners, Developers, Systems Analysts, and Project Managers. -Coordinated, and participated in, the construction of both manual and automated tests.-Provided input to the strategic development of automation frameworks designed to tie together requirements, use cases, and technical specifications for auditing purposes.

Boston, Ma, Us

-Successfully lead various business critical testing efforts under inflexible timelines while encountering numerous road-blocks requiring creative testing approaches to ensure measured/auditable quality. -Evaluated and provided direction on requirements, technical and design specifications in both traditional “waterfall” and “agile” development environments for multiple concurrent projects while adhering to the requirements of organizational SDLC.-Provided detailed risk and test case coverage analysis based upon requirement priority and technical specifications.-Engineered test plans based on available project documentation and risk assessment and communicate plan to project team and business stakeholders.-Evaluated project testing team and delegated testing of components based on project timeline and individual expertise/subject matter proficiency.-Engaged testing automation team early in project cycle to insure automation is part of every testing effort.-Provided business stakeholders and project team frequent reports on the progress of testing efforts as well as provide a measure of quality for the application under test.-Collaborated with release engineers and developers to assemble strategic builds to be deployed and tested. -Managed defect triage based on risk to business and severity/priority of defect by consistently interfacing with testing team, developers and business stakeholders.-Consistently suggested and implemented innovation into testing procedures, practices, and documentation.

Boston, Ma, Us

-Planned and executed test plans against both enterprise-level software as well as distributed computing software utilizing Service Oriented Architecture.-Executed data driven test scripts, and test scenarios based on available project documentation as well as collaborate with developers in both “waterfall” and “agile” software development life cycles.-Participated in peer review of test plans, scripts, and scenarios to ensure quality, depth, and code coverage of systems under test.-Executed manual and automated test scripts/scenarios for functional, integration, compatibility, conformance, and regression testing in both black and white box testing efforts.-Evaluated, learned, and mastered new technologies in a fast-paced demanding environment and apply knowledge to systems under test.-Participated in all deployments to production environment to provide development trouble-shooting support as well as post-implementation testing guidance to end-user community.