Patrick Owsley Email & Phone Number

Fort Worth, Texas

• Excel in communications with clients and offer an exceptional customer experience with a hands-on approach.• Identify, analyze, and diagnose issues based on client’s description and RV condition to translate concerns into actionable work orders for technicians to complete.• Facilitate client meetings to rectify complaints to promote an untarnished customer experience and bolster the organization’s outstanding image.• Partner with insurance and warranty representatives for claims approval to ensure work is performed and completed in a timely manner.• Order parts and review work orders to ensure technicians receive everything necessary to complete work orders while adhering to proper labor standard repair times.• Coordinate with dealerships and manufacturers to resolve complex issues including but not limited to aged parts availability, suggested repairs, and up-sells.• Invoice and collect payments from clients, extended warranty, and insurance companies for services rendered.

Sanger, Texas

• Meticulously inspected and tested the operation of parts or systems on recreational vehicles to determine the nature and extent of damage to adjust, repair or overhaul, to ensure the accuracy of repairs.• Performed complex wiring, plumbing, and structural repairs.• Excelled at using technical manuals and complex diagrams, estimating costs, and planning work procedures.

Tulsa, Oklahoma

• Developed the necessary skillset to inspect and diagnose complex issues with recreational vehicles.• Provided and documented complete diagnostic tests and repair and replacement services to customers.• Ensured that final work product met quality standards and was inspected by shop foreman.

Tulsa, Oklahoma

• Coordinate service work and repairs between customers and technicians.• Communicated with customers and technicians to ensure an exceptional customer experience.• Verified warranty and service contract coverage.• Prepared Repair Orders by describing the complaint, cause, and correction.• Inspected repair quality and ensured that all work was completed with accuracy.• Composed estimates on repair jobs for customers and insurance.