Patrick P. Androsevic, Mba Email & Phone Number

Chicago

Chicago, Illinois

Chicago

• Oversee technology for a financial institution with four branch locations and 80 employees. Manage electronic banking (Online/Mobile Banking) channel. Maintain and enhance software, hardware, onsite/offsite storage.
• Implemented an enterprise platform with robust functions and scalability with a $1 million budget for implementation and $500,000 in annual maintenance.
• Led system integration of an acquired financial institution and a peripheral system.
• Played a lead role in defining cyber security architecture design and decisions as a member of the Information Systems Security Committee. Defined rules for user access and behaviors. Evaluated prospective cyber.
• Automated reports for business functions, including delinquent loans.
• Reduced costs and processing time by instituting optimization for technology and business processes.

Chicago, IL

• Directed IT operations, projects, and staff. Addressed escalated help desk tickets. Contributed to cross-functional, cross-department reporting systems.
• Led by example in performing hands-on IT management and troubleshooting.
• Performed back office functions, including e-banking and ACH reporting.
• Recognized for introducing process improvements and automation.
• Promoted from a position as Management Trainee (2006-2007): Developed ability to align IT, business functions, and banking workflows.

Chicago, IL/Monterey, CA

• Oversaw call center operations for a translation service that operated in U.S., U.K., and Latin America. Managed a team of four supervisors and 70 customer service representatives and HR staff. Partnered with the HR.
• Achieved a 20% reduction in employee turnover and training costs by enhancing assessments for new hires and implementing ongoing systems for coaching and evaluation.
• Quickly promoted from positions as interpreter and supervisor (2001).
• Contributed to the integration of the company after an acquisition, providing data on productivity and employee performance.
• Developed a process automation to track employee hours.

Master Of Business Administration (M.B.A.), Information Systems Management

Bachelor Of Science In Business Administration, Management Information Systems, General