Patrick Padilla Email & Phone Number

Santa Ana, Ca, Us

Hudson, Ohio, Us

• Interviewing Stakeholders via Microsoft Teams.• Providing Salesforce and mobile app demonstrations to Stakeholders for User Story refinements and discoveries. • Create or refine User Stories via ADO (Azure DevOps Boards) by gathering documents / excel spreadsheets.• Capturing data from drop downs and filters based on workflows and roles that resides on legacy systems. o Genesys (retiring) o i360 o Operations Application o Salesforce applications (System enhancements)• Documentation and Presentations via Microsoft Office Suite.• Create and execute written Action Criteria via Salesforce for clarity.• Working with Sprint backlog, prepping User Stories for future production date deployment User Stories staged. o New o Pending Requirements o Requirements in Progress o Tech Design -> Waiting for more information

Sioux Falls, Sd, Us

• Led the initiative to retire the legacy accounting system FoxPro, orchestrating the integration of diverse components such as DRPS for billing/invoice, CMS Content Management System for movies and titles, MS Access for metadata on table structure, TEXT files, and Excel files for automation of manual reports pertaining to Hotels commissions and Video on Demand royalties for vendors.• Manages thorough analysis of current and new Video on Demand content, reviewed commissions tables, and ensured precision in royalty calculations to harmonize with business stakeholders' objectives, facilitating the seamless migration onto Salesforce and Oracle NetSuite Billing Subscription Platforms Lower-Level Environments.• Engaged in extensive stakeholder interviews to map workflows, assess the duration of manual data entries, develop month-end reports, and define reporting objectives for commissions and data metrics for royalties. Documented insights and uploaded approved business requirements onto SharePoint to enhance documentation relevance and transparency.• Leveraged sandbox software development tools for data queries, researched JIRA discoveries, and updated pertinent materials across various platforms including MS Suite, Oracle NetSuite Billing Subscription, Informatica, MS Access, and Salesforce.

Pittsburgh, Pennsylvania, Us

• Played a pivotal role in an Agile environment alongside various IT teams including Edge, Blend, and Empower for a Customer Due Diligence project, ensuring compliance with IRS Requirements such as Country of Citizenship / Country of Residence & Employment / Occupation for the November Production Release 2022 across Wealth, Mortgage Origination, and Loan Servicing.• Actively participated in bi-weekly and month-end after-hour configurations of Black Knight Empower Quick Codes and Software Code releases from Lower-Level Environments (LLE) to Production environment, serving as both a Migrator and Auditor. Expertly managed the export of Production backup XMLs for potential rollback scenarios of Pre and Post – Deployments.• Reviewed Service Now Production tickets escalated via Tier 3, specifically focusing on First Mortgage and Home Equity channels, ensuring timely resolution or defect reporting from previous code releases.• Conducted meticulous Quick Codes / DB Snapshots analysis to identify data field differences and ensure alignment within LLEs before Production releases. Utilized BK Empower Health Check Utility tool and created Audit Reports via Beyond Compare to ensure configuration entries aligned going upstream to Production.• Leveraged Azure DevOps and TFS to manage Boards, Epics, Features, User Stories, Backlogs, and document uploads such as Functional Requirement Document and Business Requirement Document. Efficiently managed User Stories progression from New to In Development, Ready for Test, Ready for UAT / QA, and Completed status. Prepared Quick Codes LC01, EX02, LC09, PL16, DT02, OD06, DM03, and WF05 in anticipation of end-to-end testing.

Beverly Hills, California, Us

• Provided essential support for the hosted High Jump One Platform 1.5 WMS using Supply Chain Advantage Version 13.3, ensuring smooth operations by aligning Distribution roles and permissions and managing the importation, itemization, billing, and cancellation of Purchase Orders and Sales Orders from Accertify.• Led the integration effort between the customer service platform Zendesk and Salesforce, orchestrating a seamless connection with Shopify, NetSuite, and High Jump One Platform 1.5 WMS to enhance visibility and tracking of customer orders.• Leveraged Oracle NetSuite for robust reporting, accounting, and item fulfillment, ensuring accuracy in the synchronization of purchase order line items with the High Jump WMS inventory system of record. Implemented proactive measures to ensure timely refunds for customers affected by shipping delays or out-of-stock inventory situations.• Demonstrated proficiency in executing Python scripts and SQL stored procedures, managing code housed in a GitHub repository and conducting updates in Data Grip 2018.3. Utilized Google Sheets for detailed reporting on order reconciliations and discrepancies between various systems.• Utilized Vargo Cofe View for real-time monitoring of process statistics, including Picking Statistics, Sorter overview, Induction A & B destination of totes, and Speed Pack station assignments, optimizing operations for e-commerce and social media orders fulfillment.

Charlotte, Nc, Us

• Led a critical bank initiative during the 2018 third business quarter, focused on removing verbiage of 'SunTrust Mortgage, Inc.' and its Arizona subsidiary 'Crestar Mortgage Corporation' from all supporting mortgage documents and packages. Coordinated the transition to 'SunTrust Bank' verbiage and updated company logos, ECOA clauses, and department email correspondence using i32 software.• Managed vendor relations with Walter Kluwer through the Smart Sheet portal, facilitating updates to state-specific e-forms and modifying document packages using Workflow Designer 8.0 and Document Package Designer 8.0. Implemented Empower Setups 8.0 Vendor Document Dictionary DE02 and DR02 Global Document Repository IDs / Loan level Data Label.• Oversaw the transition from BK Empower Setups Version 7.2 to Version 8.0.2, ensuring seamless release updates and coordinating the addition of DB Fields into EX02 Expression Library conversions from Pre-Sandbox / Sandbox environments onto the UAT environment prior to Production deployments.• Managed ODS processes, ensuring the accuracy of DB fields through OD01 Data Mirrors OD01 / Data Mirror Sync SY01, and created vendor requests for the implementation of new fields for reporting purposes. Leveraged the Utility DB Finder tool to verify data inputs in the SQL environment.• Functioned as the primary point of contact for validating and resolving application/document defects reported by the Offshore team. Utilized Empower Form Launcher and User Stories documented in TFS for issue recreation in lower environments. Maintained meticulous records by logging defects and migration pushes into system of record ALM, TFS / VersionOne, and Walter Kluwer Smartsheet vendor portals.

San Francisco, Ca, Us

• Utilized BK Empower Setups Version 7.0.1 and multiple testing environments including User Acceptance Testing, C.I.T., and Break/Fix to conduct thorough analysis and Quality Assurance activities, addressing daily defect reports, bugs, and fixes.• Played a key role in the Change Control process by generating Business Required Documents/Functional Required Documents and collaborating with Project Managers to resolve issues from the Break/Fix environment, facilitating approval sign-offs for scheduled releases into the Production environment.• Provided efficient and technical Empower system support configuration to internal Residential Lending, Bank users, and Brokers, utilizing Empower Setup modules AG04, MU01, and MU15.• Ensured adherence to compliance and auditing standards by managing the deactivation of terminated internal/external users or broker firms and overseeing the closure of work tickets in alignment with bank policies.• Supported Residential Lending Wholesale Sales users on broker API logins and loan issues in LOS system, actively participating in Residential Lending Sales initiatives and coordinating system updates and modifications.• Functioned as a subject matter expert on Empower matters for the Consumer Credit Operational Department (CCOD) in Brea, CA, providing valuable insights based on Organizational Modeler Hierarchy OM01 configurations to facilitate loan assignments identification.• Conducted daily JAD sessions with Business, Project Managers, and Developers to address system bugs, performance concerns, Visio wireframe mockups, permission attributes, metadata, and documentation errors, driving workflow improvements.• Managed Production escalation tickets through various communication channels, ensuring prompt resolution to support timely closings and funding of Wholesale/Retail loans.

Christ Church, West Indies, Bb

• Led API Swagger requirements development for critical functionalities such as Create Staged User, Complete Two Factor Authentication, and Consumer Get, ensuring seamless integration with MS SQL Server Management and meticulous output verification.• Orchestrated the implementation of tier downgrade and rebate promotion for an e-Commerce platform deployment, crafting comprehensive Two-factor Authentication FRD, Use Cases, User Stories, and Test Cases for a successful January 2017 rollout.• Developed intricate sequence diagrams on Visio to map touchpoints across Consumer, Mobile App device, database, and API, ensuring strict alignment with Development specifications throughout the deployment lifecycle.• Executed SQL scripts in QA environment and collaborated with offshore teams for data validation, contributing to robust testing processes and validation efforts.• Collaborated closely with Change Management in an Agile environment to prioritize and address bi-weekly system bug fixes for legacy relational database systems Dynamics AX and High Jump WMS, ensuring efficient resolution and deployment.• Initiated process enhancement initiatives within AX Production and Warehouse Distribution, optimizing application flows, inventory reporting accuracy, and batch job operations for enhanced efficiency.• Documented and optimized workflow processes from incoming BOM at Warehouse level to packaging and distribution through Dynamics AX and Supply Chain Advantage High Jump WMS platforms, utilizing Visio for comprehensive visualization.• Partnered with Human Resource Project Manager to streamline employee records management and metadata cleansing in the Workbrain application platform, ensuring data integrity and accuracy.• Worked collaboratively with Payroll staff and Hyperion Oracle platform to ensure smooth tax record processing and user rights delegation during critical business quarter operations, mitigating risks and ensuring compliance.

Torrance, Ca, Us

• Provided comprehensive SharePoint 2013 training and assigned web tools to Honda facility site Owners, Approvers, and Contributors. Served as a Quality Assurance resource for off-hours testing of bug fixes prior to Production releases, transitioning from Waterfall methodology to Agile post-SharePoint 2013 rollout for efficient bug control, fixes, permission access management, and enhancements.• Captured Telematics reports on weekly, monthly, and quarterly keyword metadata trends for Honda North America Corporation across various websites including Acura.com, Honda.com, and powersports.com using the Adobe Marketing Cloud platform Omniture Web Analytics.• Utilized MS Cloud Office 365's Excel for pivot tables and graphs, and MS PowerPoint for reporting scorecards based on Recalls, Warranties, Customer Service, Model Type, and Used Models inquiries made by North American Consumers.• Documented miscellaneous keywords for Business Marketing purposes, enhancing Consumer user experience in search results of landing pages. Utilized the Eclipse platform to allocate keywords to Server container IDs for optimization.• Identified and addressed Manage Asset hyperlinks that were not functional based on broken landing pages, videos, or images. Conducted QA reviews of keywords to ensure content relevance within the first landing page of search results.• Developed custom Omniture Segments and Dashboard reports for Departments, leveraging SharePoint Analytics to identify trends on corresponding Home Sites. Created scheduled Monthly reports based on Business requests and managed Business group email distributions.

• Developed comprehensive business requirement documentation using Empower Setups, focusing on Role permissions, Attributes, Branches, Work queues, and Expressions established on Organizational Modeler Hierarchy, ensuring alignment with organizational objectives.• Served as a key liaison between Mortgage business stakeholders, program management, and the project delivery team, supporting the implementation of the BK Empower Version 4.8.Net application and business process solutions through Waterfall methodology.• Led the efficient gathering and documentation of Functional Business Requirements, evaluating requests from business units and program management to determine true business needs and propose potential solutions. Developed scripts, built use cases, and created workflow Visio diagrams to facilitate clear communication and understanding.• Coordinated and actively participated in software and UAT testing for Product and Pricing, Funding scenarios, ensuring the accuracy and functionality of implemented solutions.• Played a vital role in data mapping efforts, transitioning from the "As is" state of the existing PC Lender loan origination platform to the "To be" BK Empower customized loan origination platform, providing detailed steps for implementation.• Utilized MS Server for stored procedures to identify DB fields, tables, and columns, ensuring seamless integration and compatibility. Referenced the Empower Data Dictionary to validate the existence of DB Fields on specific Client templates, ensuring data integrity and consistency.

• Played a vital role in facilitating the Bank's Auto Finance Division initiatives by orchestrating the synchronization of Production, Loan Servicing, Accounting, Reports, and Enterprise Data Warehouse projects with I.T. resources, ensuring seamless completion of conversions, integrations, implementations, and deployments.• Leveraged MS Project Timelines to closely monitor Waterfall project progress, actively resolving Task issues and providing strategic recommendations based on auditing scorecards to uphold banking regulations and governance standards.• Efficiently managed Agile project schedules involving an Offshore team responsible for gathering legacy FoxPro metadata for accounting purposes. Collaborated closely with in-house Developer resources on the migration of the MicroStrategy platform, delivering regular status reports and conducting weekly meetings to ensure project alignment and progress tracking.• Facilitated seamless coordination with third-party vendors and business managers through comprehensive analysis of business functions, information gathering, and requirement analysis, ensuring smooth project execution and alignment with organizational objectives.• Provided extensive support to business managers by documenting business requirements and process flows, overseeing user acceptance testing, and conducting user training sessions for the Oracle Servicing platform. Ensured clarity of project objectives among team members to mitigate scope creep and adhere to Timeline goals.

Los Angeles, California, Us

• Led the design and implementation of innovative solutions by new crafting system workflows, input forms, pipeline views, dashboards, reports, and print forms using Encompass360 Administrator, driving operational efficiency, and enhancing user productivity.• Applied advanced business rule creation techniques to automate processes and enforce mandatory user inputs, ensuring adherence to regulatory standards and smooth workflow progression across diverse business units.• Fostered strong partnerships with Loan Servicer vendors to identify Encompass360 Field IDs critical for loan servicing with zero rejections, conducting regular engagements with Business Intelligence to refine criteria selection and minimize loan rejection rates.• Collaborated closely with Mortgage Production teams to address operational gaps identified through Loan Servicer insights, facilitating seamless downstream processes, and improving overall loan servicing quality.• Developed and implemented exception rules derived from historical loan rejection data into comprehensive data mapping requirements, ensuring alignment with business objectives, and enhancing Loan Servicing capabilities.• Proficiently managed Excel-based reporting activities covering production metrics, investor-specific loan products, cost centers, branch hierarchies, and regional performance indicators, utilizing advanced Excel functionalities to deliver actionable insights.• Successfully spearheaded the implementation of an Electronic Document Management (EDM) tool tailored for Secondary Market Investors such as Wells Fargo, JPMorgan Chase, and Green Tree, focusing on optimizing Secondary Markets and Post Closing operations for enhanced efficiency and compliance.

Chicago, Illinois, Us

• Led comprehensive gap analysis sessions with Production Users to identify manual processes within various Status Events and specific role permissions. Implemented automation solutions via FIS LoanSoft Studio Administrator, streamlining integration processes and minimizing errors.• Successfully coordinated the implementation of Internet Direct, guaranteeing the availability of bank products aligned with Consumer needs such as credit cards, personal loans, and mortgages. Conducted rigorous testing using test accounts to ensure streamlined workflows and error-free operation before the Consumer portal's launch.• Managed the accurate allocation of loan-level pricing adjustments to fixed and ARM products for reporting metrics, ensuring compliance with regulatory requirements, and optimizing profitability in the Secondary Market.