Patrick Painter Email & Phone Number

Houston, Tx, Us

Tampa, Florida, Us

Eden Prairie, Minnesota, Us

As a Solutions Engineer, it is my duty to inform those who are in need of protecting their organization from external (and internal) threats on how they can do so in a practical, efficient, and economical way. Security is a vast subject that no one solution can completely solve. I help customers understand where Alert Logic fits into this ecosystem, and provide guidance on what other solutions are necessary to achieve an overall improvement to security posture. I have done this in the capacity from a direct sales position, informing potential customers how our solutions can protect and provide compliance to their existing position. I have worked with existing enterprise customers, guiding them as a security consultant to provide a secure pathway as growth continues. I have worked with our partners, enabling them to identify, sell, and provide support to Alert Logic customers. Educating those who need assistance in protecting themselves from Cyber threats is my true passion.While I am familiar with the security landscape and how different technologies compliment one another to create a defense in depth approach, my specific areas of expertise are in Intrusion Detection Systems (IDS), Log Management/SIEM, Web Application Firewalls (WAF), Vulnerability Assessment, and compliance.

Eden Prairie, Minnesota, Us

The Customer Success Associate role is a key part of the customer health and value directorate. This role is charged with playing a pivotal responsibility to managing a customer’s service delivery experience, with the goal of utilizing high health and satisfaction benchmarks as guides for success. In extension to this, they will be the customer’s value advocate and champion, constantly establishing and monitoring current value received, whilst collaborating on value expansion.A Customer Success Associate is one that is well rounded with positive energy, quick thinking, and strong customer experience and success evangelism. It is expected he/she are seeded with interest to challenge where the experience delivered to the customer is constantly improving. There is high expectation he/she is versed with identifying, expanding upon, and influentially communicating product and service value with establish customers. Ultimately, this role is expected to manage a number of customer accounts and be influential to the results of the accounts NPS and health / value indexes. .

Systems Improvement:Installed, configured, maintained and upgraded a cloud based sports facility management software (Club Automation) which resulted in better visibility into cash-flow management and increased staff efficiency.Initiated a project to enhance data analysis capability, customized Club Automation software by introducing new attributes and restructuring revenue categories and membership data which resulted in better understanding of profitability.Cost Management/Profitability Increase:Extracted, cleansed and combined membership data to create financial intelligence reports, such as year over year profitability report, member satisfaction, attrition analysis and membership dynamics.Worked with a third party software company to design and configure on-line sign-up and payment system for tennis programs which resulted in a 22% increase in revenue from the previous year.

Tyler, Texas, Us

Carried out large scale testing of Mycobacterium for a study commissioned by Johnson & Johnson which was published in The Journal of Clinical Microbiology.Aided in the preparation and quality control of the lab to ensure a successful yearly inspection by The College of American Pathologists