Technical Support Engineering Manager
Current
Apr 2021 - Present
AeroLeads people directory · profile
Patrick Parks Email & Phone Number
Technical Support Engineering Manager at SAS
at
SAS
1 work email found
@sas.com
2 phones found area 508
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Engineering Manager at SAS
Location
Raleigh-Durham-Chapel Hill Area, United States
Who is Patrick Parks? Overview
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Quick answer
Patrick Parks is listed as Technical Support Engineering Manager at SAS at SAS, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at sas.com, phone signal with area code 508, and a matched LinkedIn profile for Patrick Parks.
Patrick Parks previously worked as Technical Support Engineering Manager at Sas and Technical Support Manager at Emc. Patrick Parks studied at The University Of Toledo.
Company email context
Email format at SAS
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{first}.{last}@sas.com
86% confidence
AeroLeads found 1 current-domain work email signal for Patrick Parks. Compare company email patterns before reaching out.
Profile bio
About Patrick Parks
ITIL foundation certified, experienced leader and motivator with management and customer service skills. Experience with administration and support with major Windows and Linux versions and VMware. Well versed with backup and recovery, administration and release management. Hardware, Software, and Raid troubleshooting along with SAN and NAS attached storage support.
Listed skills include Storage, Nas, San, Technical Support, and 28 others.
Current workplace
Patrick Parks's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 31 years
Patrick Parks work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
• Manage team of 21 TSE’s & SME’s for DataDomain and Networker products.• Drive team performance goals and KPI’s to meet EMC standards.• Started EMC Networker software support group in North Carolina.• Monitor email, phone, and chat support for DataDomain and Networker.• Provide guidance to TSE’s on proper case handling and troubleshooting approach.• Screen, interview, and hire new support engineers.• Identify support issues and develop solutions to improve performance and processes.• Mentor new TSE’s and guide career paths for senior team members.• Act as escalation point for elite customers in system down situations.• Analyze staff scheduling, TSE workload analysis, and TSE performance indicators.• Great knowledge of call center procedures.• Collaborate with outside support goups to provide cross functional solutions.
Sep 2014 - Apr 2021
Designated Support Engineer
• Provide elite personalized customer service as a DSE for assigned customers.• Act as an advocate for elite lever customers with engineering and outside support organizations.• Mentor TSE’s and provide guidance on current and emerging issues. • Email and phone support for Datadomain NAS/SAN devices.• Coordinate resolving bugs with engineering related to OS and hardware.• Advise customers with backup related issues with space utilization and retention policy.• Troubleshoot advanced hardware and software issues related to OS and Network.• Collaborate across products to drive customer issues to closure.• Advise customers and field engineers on installations for performance tuning guidelines.• Screen and interview new potential support engineer candidates.
Oct 2012 - Oct 2014
2009 - Sep 2012
Technical Support Engineer
Data Domain
Storage, Network, and Hardware support for DataDomain• Provide an escalation point for system down or data unavailable situations• Mentor TSE’s and provide guidance on current and emerging issues. • Email and phone support for Datadomain NAS/SAN devices.• Coordinate resolving bugs with engineering related to Device OS and Device hardware.• Advise customers with backup related issues with space utilization and retention policy.• Troubleshoot advanced hardware and software issues related to windows Linux and TCP/IP.• Collaborate across products to drive customer issues to closure.• Use VMWare to recreate customer issues.• Interview new potential support engineer candidates.
Jan 2009 - Oct 2012
Support Engineer
Data Domain, An Emc Company
Storage Network and DataDomain Support
2009 - Sep 2012
Principal Systems Engineer
• Provide end to end support for 30+ production DEV and QA Windows 2003 IIS web server environments.• Build VMWare ESX server environments for upcoming development projects heading to production.• First point of contact for production issues during market and after hours maintenance windows. • Act as change manager for the deployment of software releases to all environments from clear case.• Coordinate all staff participation for major software updates to ensure deployment and proper testing.• Troubleshoot various windows 2003, IIS, Mainframe, networking and database issues related to Fidelity software and hardware.• Work with developers to troubleshoot code related functionality issues.• Write install documentation to distribute to offsite engineers in Boston and India
Sep 2007 - Dec 2008
Systems Engineer
• Responsible for the support and maintenance of over 500 high transaction web, database and service servers located in NC, Germany, UK, and Australia. • Participate in 24x7 on-call shift rotation to ensure 99.9% uptime and emergency customer support.• Troubleshoot various IIS, SQL, and networking issues related to Company software and hardware on Windows 2003 platform.• Provide customer support for high visibility and high impact customer issues. • Build, evaluate, test, and configure Windows 2003 servers with VMware to be added to production and development farms.• Provide Active Directory, desktop, laptop and Blackberry support for internal personnel.• Assist developers with troubleshooting environment and permissions issues.• Provide customer support and implementation for secure online credit card payment gateways.• Use SQL to troubleshoot customer and systems issues before escalating to developers.• Document steps for troubleshooting re occurring issues for SOP’s on company Wiki.• Recreate and test errors found by QA to verify environment and code issues.
Feb 2005 - Sep 2007
Preload Developer
2004 - 2005
~1 yr
Technical Support
Postal Innovations
1996 - 2000
~4 yrs
2 education records
Patrick Parks education
Education record
The University Of Toledo
Education record
Leesville
FAQ
Frequently asked questions about Patrick Parks
Quick answers generated from the profile data available on this page.
What company does Patrick Parks work for?
Patrick Parks works for SAS.
What is Patrick Parks's role at SAS?
Patrick Parks is listed as Technical Support Engineering Manager at SAS at SAS.
What is Patrick Parks's email address?
AeroLeads has found 1 work email signal at @sas.com for Patrick Parks at SAS.
What is Patrick Parks's phone number?
AeroLeads has found 2 phone signal(s) with area code 508 for Patrick Parks at SAS.
Where is Patrick Parks based?
Patrick Parks is based in Raleigh-Durham-Chapel Hill Area, United States while working with SAS.
What companies has Patrick Parks worked for?
Patrick Parks has worked for Sas, Emc, Data Domain, Data Domain, An Emc Company, and Fidelity.
How can I contact Patrick Parks?
You can use AeroLeads to view verified contact signals for Patrick Parks at SAS, including work email, phone, and LinkedIn data when available.
What schools did Patrick Parks attend?
Patrick Parks studied at The University Of Toledo.
What skills is Patrick Parks known for?
Patrick Parks is listed with skills including Storage, Nas, San, Technical Support, Vmware, Storage Area Networks, Disaster Recovery, and Deduplication.
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