-Achieving revenue attainment above 100% to target as a team QoQ-Successfully launched the first Mexican Activation sales team in 2021, exceeding all KPIs-Hired, developed and retained employees for IC and leadership roles in a remote/hybrid setting-Promoted 6 direct reports since 2022, fostering growth through learning, development and coaching-Lead global collaboration with Product, CS, Sales Operations, HR & Talent Attraction teams-Created relevant training content geared towards company OKR's with a focus on service excellenceSkills & tools leveraged in this role:Analyzing data and performance metrics to inform and coach repsTeam management, performance management and delivering actionable feedbackTalent acquisition, candidate screening & interviewingGoogle Suite (Sheets, Docs, Slides)Zendesk (Client interaction and inquiry management)JIRA (Internal requests)Salesforce.com (CRM)Workday (Employee and team management, PTO and time off, expense reports)

Top Manager Percentage to Goal 2019.-Mentor and Oversee the development of new Managers -Train individuals in the Supervisor Role so that they understand not just the daily tasks of Management, but also concepts and styles of Leadership, Accountability, and Empathy -Drive CSR dials and activities while maintaining a high standard for Quality and adherence to the Rules of Engagement -Coach CSR reps on Quality, tone, script adherence, and customer service abilities through, call monitoring, call breakdowns and performance management with ongoing training -Proactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to Reps when adherence to policy and Quality are not met -Motivate and Inspire my team to be better today than yesterday -Read and understand the story that the data is telling. -Be present, know my reps, understand what they need from me

The Client Success Manager position is responsible for developing, leading, counseling, motivating, and managing a team of Client Success Representatives to achieve goals and quota by delivering superior service and resolution to Opcity’s clients. The CSM is responsible for providing the necessary tools, information, and coaching for CSRs to be successful. This includes creating a safe and fun to culture to promote employee morale and engagement.Duties & Responsibilities:Drive CSR dials and activities while maintaining a high standard for Quality and adherence to the Rules of Engagement. Coach CSR reps on Quality, tone, script adherence, and customer service abilities through, call monitoring, call breakdowns and performance management with ongoing trainingCSRMs should be a steward of the scripts, Sales, and Quality processes and should coach and manage Reps in accordance in order to develop them, drive productivity, and ensure the requirements are understoodHold 1-on-1 meetings and call breakdowns with each Rep on his/her teamMonitor Rep Focus Fire interaction and provide coaching for compliance with best practices, policies, and Rules of EngagementCollaborate with Quality to understand emergent trends and implement best practicesCollaborate with Training to facilitate a successful transition from Training to the floorProactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to Reps when adherence to policy and Quality are not met Manage Reps’ attendance, time-off.Lead team meetings to discuss daily operations and performance.Participate in interviewing CSR candidates and assessing the necessary skills and traits that best align with the position and cultureCollaborate with other CSMs to creatively foster a fun and positive work environment Provide reports and assessments

CSM of the Quarter Q3 2016 at 200% over Goal.Account Managers are Main Street Hub’s connection to our customers. They are emotionally intelligent individuals with an unparalleled passion for delighting our customers and helping local businesses thrive.- Work hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship.- Provide a positive onboarding experience for our customers, communicating effectively to ensure that we exceed customers’ expectations.- Manage Main Street Hub’s relationship with our customers, taking a consultative approach by proactively identifying opportunities that provide additional value for our customers over time, resulting in long term retention.Consistently exceeded monthly retention goalsIdentified, negotiated, and executed on up-selling and cross-selling opportunities

-Source New Business. -Qualify Freight Clientele.-Negotiate Competitive Rates for Clients.-Manage Large book of Business.-Ensure Exceptional Customer Service.

Sales and Marketing Director holding contracts with:-Opus Integrated Business Systems-ScanQ-DC1 Product Management-Crown Brush-Angel Dough Ventures-GR Products LLCHelping partner channels to bring their products to various markets such as:-Groupon-Living Social-NCrowdHelped promote product offerings on Social Media sites:-Facebook-Twitter-Instagram-LinkedIn

-Source Products for new Products platform.-Develop vendor relationships.-Promote products on Social Media-Negotiate Costs and Prices.

-Sourced Health and Beauty Products to sell on Groupon Goods.-Introduced major brands to the platform, including: Remington, George Foreman Grills,PMD, Pure Collagen and Prosonic. -Helped to grow the platform from $0/month to $60M per month.

- Set pricing for Local, Interstate and International relocation- Assign leads to all salespeople and overseeing that all leads are managed correctly,- Generate weekly, monthly, quarterly and yearly sales reports- Create sales incentives to motivate salespeople,- Set Sales Goals with individual salespeople, and enforce that goals are met.- Manage, train and supervise the sales team.- Hire and fire employees- Approve payroll, calculating commissions- Handle customer service issues and claims- Design and approved all marketing materials, customer correspondence- Research lead sources,- Approved advertising budgets.

-Take inbound calls from potential students.-Made outbound calls to follow up on potential internet.-Walked potential students through qualification process.-Helped student enroll in college programs.

-Helped Prime mortgage customers Purchase a new home.-Helped Prime mortgage candidates to refinance their mortgage at a lower rate.-Helped SubPrime customers refinance their home, consolidate debt and save money or purchase a new home.-Followed up on warm leads.-Intimate knowledge of Mortgage programs and customer qualifications.

-Helped SubPrime customers refinance their home, consolidate debt and save money.-Followed up on warm leads.-Intimate knowledge of Mortgage programs and customer qualifications.