Patrick Paton Polli Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Accounts: Cogna Educação and GM• Production of detailed performance reports;• Analysis and monitoring of performance indicators;• Social listening and interaction polarization;• Development of data-driven digital communication strategies;• Insight and data-driven content planning;• Comparative analysis of positioning and content;• Monitoring and curation of relevant information;• Knowledge of AI tools for productivity enhancement;• Strategic collaboration with agencies for digital content campaigns.• Social Media Account Operations Management;

São Paulo, São Paulo, Brasil

Account: John Deere• Customer Service 2.0 - Engagement and Interaction with the Community;• Digital Content Development;• Brand Voice Custodian;• Analysis and Monitoring of KPIs;• Performance Reporting;• Social Media Account Operations Management;

São Paulo, Brasil

Accounts: Empréstimo Sim and Ben (Grupo Santander)• Strategic Digital Communication Planning;• Digital Content Planning and Development;• Social Media and Campaign Performance Reporting;• Benchmarks and Content Positioning Analysis;• Content Curation and Industry News Monitoring;• Agency Liaison for Influencer Campaign Development;• Social Media Account Operations Management.

São Paulo, Brasil

• Content Suggestions;• Digital Content Creation;• Portuguese-English / English-Portuguese Translation;• Proofreading and Grammar Review;• Customer Service 2.0 for the Organization’s Official Social Media Channels;• Interaction Quality Reporting;• Website Content Management System Administration;• Social Media Account Operations Management;• Agency Liaison for Content Management.

Remoto

2020-2021 - Senior Technical Support Specialist• Provided expert technical support for clients in cloud computing environments, ensuring seamless operation and resolution of issues.• Managed and administered Active Directory (AD) services, including user account maintenance, group policy management, and security permissions.• Conducted thorough troubleshooting and problem-solving for complex technical issues, maintaining high resolution rates.• Collaborated with cross-functional teams to enhance system performance and implement updates.• Created and maintained comprehensive documentation for technical processes and product usage to streamline support efforts and knowledge transfer.2019-2020 - Technical Support Specialist• Delivered support for clients in school systems, e-commerce, virtual offices, content management systems, and sales through various channels including tickets, phone calls, and videoconferences, ensuring high client satisfaction.• Improvement of product documentation;Technical Skills:Cloud Computing: Extensive experience with cloud platforms such as AWS, Azure, and Google Cloud.Active Directory: Experience in AD management, including user and group administration, OU structuring, and policy application.Networking: Strong understanding of network protocols, VPN configurations, and firewall settings.Troubleshooting: Advanced problem-solving skills in diagnosing and resolving hardware and software issues.Documentation: Skilled in creating detailed and user-friendly documentation for technical procedures and product guides.

Tecnólogo, Comunicação Institucional

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