Orora Visual, LLC is a commercial printer for leading retailers with 5 locations and 700 employees. My role within the company was two fold; create a technology strategy to modernize internal workflows and develop an innovation strategy to expand the company's reach into new technologically advanced products.Responsibilities:• Oversaw all infrastructure/operations technologies used in the manufacturing, distribution, development, and delivery of all internal and external products, services, and digital solutions. • Assessed and defined a new digital and innovations strategy around current products and services; established a new modern visual communications approach to the print industry.• Led implementation of Agile development methodologies and defined best practice standards working with multiple vendors to ensure clear communications, development, testing, release and support.• Guided internal teams and external vendor partners in defining and implementing new hardware/software roadmaps; performed gap analysis; obtained funding approval to modernize and stabilize current environment.• Coordinated the internal software solutions development organization; directed the hiring and implementation of a DevOps-centered team leveraging Azure DevOps and Agile methodologies.• Designed an information architecture and systems management procedures for security and business continuity with Global CISO; considered customer compliance and enterprise governance needs.

Strategic Technology Officer for multiple companies requiring IT specialization on a project basis. Key client engagements:Votum Technology Group, LLC – CTO and Operations Consultant• Designed and implemented solutions around the Internet of Things, Artificial Intelligence, Machine Learning, business analytics, dashboards, business process enhancement, and automation. • Worked with CEO to help refine internal corporate business operations and implement a new marketing and sales strategy; developed new materials and integrated new technologies to optimize sales performance. Brinker International, Inc. – VP of Information Technology and CTO – 5 Months• Delivered guidance and strategic leadership over the Enterprise Architecture, Database and Analytics, Security and Compliance, as well as the Restaurant and Enterprise Systems Engineering teams. • Partnered with leadership teams across the enterprise to define business needs and establish strategic technology direction to drive business opportunities. Healthcare Payment Specialists, LLC – Technology Leader – 8 Months• Guided current IT leadership and liaised with company’s executive teams in the development of Disaster Recovery and Business Continuity Plans.• Partnered with development, testing, and operational teams to improve collaboration and implement a DevOps approach to solution delivery aligned with Agile development methods. MOOYAH Franchise, LLC – Interim Chief Technology Officer – 5 Months• Interfaced with national franchisees and corporate officers to coordinate the roll out of a new Point of Sale solution, back office analytics package, and Europay MasterCard Visa solutions; prepared organization for the pending changes in payment processing guidelines. • Identified, reviewed, negotiated with, and selected a vendor to provide Payment Card Industry compliance services to be utilized by national and international franchisees.

The company provided technology based products and services, sold to 4,400 hospitals and 122,000 non-acute healthcare providers.My role involved modernizing and optimizing two sides of the business: revenue generating Tech Ops) and expense generating (Production Ops). The success of my initiatives, eventually led to the segmentation of the business in preparation of sale.Responsibilities:• Optimized the operational infrastructure and technologies used in the delivery of all MedAssets internal and external application solutions. • Built a Production Operations group to implement ITIL/ITSM processes, as well as monitor, measure, and document solution delivery. • Improved visibility to the environment; highlighted key gaps in hardware and software lifecycle management; received innovation award for the development of essential metrics and solutions to track solution delivery to provide key feedback for system evolution.• Worked with product development teams to improve Agile utilization leveraging Production Operations KPIs to help drive more efficient software operations focusing toward DevOps.• Increased efficiency of Production Operation procedures; brought 50% more products under the Production Operations team while reducing staff by 20%+.• Worked directly with senior leadership to define, design, document and implement DR / BCP plans across all aspects of the organization. • Initiated best practice service management and service delivery processes and procedures. • Transitioned the Technology Operations team to focusing IT Operations efforts on direct customer delivery; increased customer satisfaction and decreased cycle times.

TALX Inc. is a wholly owned subsidiary of Equifax, specializing in employment verification.Responsibilities:• Provided technical direction and operational management of the FasTime Services division of TALX. • Implemented critical ITIL/ITSM practices around operational delivery of software; enhanced teams’ focus on key measures and metrics to improve software quality, performance, and scalability.• Revamped IVR platform transitioning from legacy systems; introduced more modern coding practices and technologies; ensured consistency with other corporate platforms; reduced cost of hardware and resources for testing, implementation, and operation. • Sustained 15% reduction in infrastructure costs, enabling further investment in platform expansion. • Executed key process and control changes around coding practices, release and deployment, security, and business processes to address audit deficiencies; recognized for zero deficiency SAS70 audits for 3 years in a row from different independent auditors.