Patrick Peaker Email & Phone Number

Mt. Laurel, Nj

Responsible for Implementation of Engineering requests for circuit orders in support of the NE&TO objectives for the Backbone and IP Networks. These orders will include network fiber connectivity, off-net circuit orders, collocations, augments for space and power, and various leased circuit orders utilizing various technologies for delivery of bandwidth. Part of a group that manages complex resolution of provisioning issues and develops practices and procedures for circuit installation and maintenance.

1. Must be able to analyze alarm conditions as presented in NetCool Network Management System and dispatch the appropriate personnel to respond the conditions as presented. 2. First point of contact for customer’s having issues with DS3 and above circuits. This will include “Dark Fiber” customers to whom Cavalier has leased facilities which are not lit by Cavalier, but by the respective customer.3. Must be able to troubleshoot alarm conditions and utilizing TBS determine which customers are and would be affected by the alarms as presented. 4. Creates Network Activity Tracking System “NATS” tickets and “Network Events”, outlining the alarms, personnel contacted, dispatched, carriers contacted, customer notifications, as well as escalations to various external and internal organizations. The content of this information should be accurate, timely and be brief while conveying the tasks as they are completed. 5. Updates assigned tickets, escalating to various carriers and personnel as required until completion, which includes making customer contact and follow up with various internal departments as needed.6. Tracks all calls (in and out) via the Call Logs.