Patrick Pearson Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

The Model office are a friendly, diverse and focused team supporting our consumer business unit across Talk Talk. We provide the full end to end testing of new Fibre to the Premise trials, prior to the transition to our business as usual teams. Our tasks include order management, technical diagnostics and resolution, billing, process mapping, and the review of the whole end to end customer journey. The team have a strong relationship with our project team and other key stake holders within the business.As a Model Office Agent we engage with key personnel involved in the transition or introduction at an early stage of a new system, service or product, allowing us to get early feedback as it is developed.This is also a great way for us to obtain buy-in from all necessary parties, as you'll be able to demonstrate the benefits of the new system /processes early on, take onboard their feedback early, and therefore adjust the solution to meet the needs / objectives of the business.In addition, we also anticipate issues and address them before they arise.

Salford, England, United Kingdom

Role:In my day to day, I regularly analyse product data through the use of GA and manually run Excel spreadsheets including updating the company OMAP file using daily product reports. My current responsibilities involve publisher recruitment through affiliate channels as per the launch of our new FTTP products. Extensive research projects for paid social & paid search to help further our awareness of the ever-changing market. As well as performing various data entry/data analysing tasks on a weekly basis to help my team understand market trends.Responsibilities: • My most recent project has been creating a master Voucher Plan for the company. This allows me to communicate to various departments what vouchers have been used over the past 6 quarters and lets them tap into our agency knowledge to help make a more streamlined journey for customers with enquiries. This knowledge can also be used to communicate to our agents ahead of time what our vouchers are due to be in the forthcoming weeks.• On a day-to-day basis taking data from the daily sales report and update the company OMAP. Re-adjusting the formulas to give a clear view of the current and WoW performance. This gives us an idea of what products are performing well across which channels and allow us to view use this data in multiple ways to feedback to the rest of the marketing team and/or wider stakeholders.• I work closely with an agent company with regular weekly calls to check in on affiliate performance. I also monitor affiliate performance on a weekly basis with an excel sheet I created to understand which of our top partners hold the biggest market share and sales overtime. I also help with publisher recruitment and maintaining publisher relationships with the company• Working on the team roadmap over the financial year• Working to meet deadlines within a sprint on a weekly basis to hit targets across multiple channels.And much more.

Banks Lane, Clarendon Road, Christ Church

Working as a Primary School Teacher during a global pandemic has allowed me to excel in my time management, organisation, and resilience. I have had the opportunity to plan and teach lessons, whilst deploying support staff. Working within such an intense work environment has developed not only my communication skills with co-workers but my ability to cope in ever-changing circumstances. This role was demanding as I had to not only take responsibility for myself, but the 30 children I was teaching each day.Through effective behaviour management systems, I encourage my class to feel responsibility and autonomy. To maintain a safe and positive learning environment I use multiple reward systems to promote good behaviour and I focus on engaging all the children in the class. I integrate the use of verbal feedback, stickers, and opportunities to help in the classroom. Positive praise and reinforcements underpin my behaviour management, promoting the development of self-esteem and confidence amongst the children. As an example of this, if I feel that my class are too energised for their current activity, I am happy to quickly give them an activity which will harness that energy and put it to use. During periods of home learning, I have presented zoom calls for my class and also have experience with using Seesaw to create and set activities. I am confident with all new technology and also have experience coding. During my previous placements, I have planned in the use of iPads to enhance learning in my classroom, and I make good use of the interactive whiteboard, encouraging the children to develop their skills and confidence through regular use.

Manchester, England, United Kingdom

Levi’s excels in delivering excellent customer service and high-level stylising to contribute to the customer getting the best out of their experience in store, each customer that came into store would receive an extremely professional and exceptional 1-2-1 experience that puts the customer first. Within this role I was tasked with maintaining this high level of customer service whilst simultaneously hitting regular targets every day to guarantee success in the store, whilst working within this store my customer service skills have thrived in an extremely competitive scene and I have excelled at being one of the top stylist that Levi’s has to offer, after being only one of the two temporary stylists kept on out of a possible 20, after the busy Christmas period. This is due to my confidence, work ethic, and success in sales. I believe all my skills are transferable due to the amount of time spent in extremely busy situations over the Christmas period, the personal level of discussion with customers and the enthusiasm I am willing to put into my work.During my time at Levi’s during the Christmas period, it was not unusual for me to be the most senior member of staff on the shop floor, and so I had to essentially act as a supervisor and help the store run smoothly in the absence of the hierarchy. Taking on this role has given me the confidence and intelligence to deliver customer service to anyone and everyone and communicate the correct store intention, whilst maintaining an extremely positive and professional attitude every shift, no matter the circumstances.

Manchester, England, United Kingdom

The experience gained from working within a retail store within such a fast-paced environment, required me to develop my previous existing retail skills and hone them to become sharp around the store. Due to the nature of train stations, during certain hours you would get various types of customers all needing assistants, from which I have learned to deal with customers in an efficient way whilst fairly distributing the consistent customer service. In Piccadilly I rotated from three different stations upon request and ran convenience stores independently. I gained the experience of taking out regular security checks regarding station security and had regular safety briefings. Stock rotation was a regular occurrence and required on occasion taking loaded trolleys around the store from the stockroom to either station. This role has made me comfortable in any customer service environment and more than capable to work efficiently within a team, offering confident and excellent customer engagement.

Worksop, England, United Kingdom

Within this job role my main responsibilities were to deliver excellent customer service and support my colleagues whilst displaying a desire to learn and progress through a constantly changing store. My role at Superdrug was about serving customers mostly at till point where I gained great experience at delivering excellent customer service and encouraging add on sales. Also, within this role I was tasked with ensuring that the store was always well merchandised, and a high level of store presentation was always maintained, whilst also supporting management in hitting vital store targets.I excelled in this environment, by helping all customers with any request I can whilst also upholding the reputation of the company as professional as I can. Working in customer service is about being approachable, knowledgeable, and helpful, whilst equally maintaining high energy throughout the shift to give the best quality of service to each customer that walks through the door, and these are the skills that I know I can bring to your company also.

Postgraduate Degree, Pgce Primary Education, Pass With Qts

Bachelor'S Degree, Theatre And Performance Practice, 2:1

Higher National Certificate, Acting For Camera, Merit

Btec Level 3 Extended Diploma, Performing Arts, Merit Merit Distinction (Mmd)

Gcse, English/Maths/Science, B