Patrick Peoples Email & Phone Number

Glendale

• Inbound customer service inquiries from providers, members and other departments, qualified to help customers determine care needed, successfully process health and dental applications for insurance.
• Process Life Change Events for customers and assist with creating Medicaid applications and navigation of Peak and C4 websites
• Understand medical terminology from carriers, brokers, HCGs in regard to enrolling, plan advice, account changes and other various plan information
• Process appeals and complaints, research various spreadsheets to ensure enrollment is effectuated, requested changes were made to insurance plans after open enrollment resolve stuck accounts.
• Explain deductibles, explain tax credits, out of pocket cost and co-pays, help select an insurance plan that would accommodate pre-existing conditions and prescriptions

• Renew memberships, up sale customers and resolve account issues
• Documenting and resolving roadside assistance issues
• Multi-tasked by toggling between multiple computer programs and entering data in multiple programs, taking orders and bill payments while adhering to private information policies

• Collected funds profitably for federal student loan company
• Verified personal check and financial information
• Consistently exceeded the goal of out-going calls required
• Handled incoming calls from customers looking for resolution of debt
• Processing deferment, forbearance and payment plans for.

Denver, CO

• Outbound calls to explain wellness coverage offered by insurances
• Answer high volume in-coming customer calls regarding insurance information, activate wellness programs, and general troubleshooting
• Exceeding monthly goals for activating plans

Pharmacy

Diploma, Basic Skills And Developmental/Remedial Education